Job Description
- Microsoft M365 Administration
- MS Conditional Access Rules
- Manage, review, and troubleshooting
- All changes need to be approved
- Setting Lit Hold Ext. Attribute in AD
- Litigation HoldsCreating Holds manually in MS Purview for email, Teams messages and OneDriveUsing a script to do the same, as necessary (when there are many usernames).
- Setting Lit Hold flag in Exchange
- Specific investigations (pulling email and Teams messages for HR)
- Providing permissions to other users in the Purview portal (lawyers,
- Power PlatformCreating Power BI workspaces, configuring associated AD Groups.Power Apps
- Reviewing use case requests
- Licensing
- General troubleshooting and support as needed.Power Automate
- Reviewing use case requests
- Licensing
- General troubleshooting and support as needed.Center of Excellence (COE)
- Maintaining latest updates
- SharePoint High level management on projects requested by the businessSupport and troubleshooting as neededManaging storage space (buying new storage as necessary - purchased as a license)Support tickets
- Ensure they are resolved, working with users as necessary. ?
- Ensuring approvals are received for requests (site admin changes, LSFS site changes and creations)
- New (full) SharePoint site requests
- Starting the process on data privacy approvals, as necessary. ?
- Facilitating external user creation, as necessary
- Entra IDSupport and troubleshooting
- User sign-in issues
- Conditional access
- MFA / MFA resets / Authenticator setupsMS Incident Management
- Awareness of issues and communication throughout company / PCHD
- Requesting credits against applicable outagesOverall Support
- Creating Support tickets, helping others create support tickets.
- Monthly review of support tickets with MS Incident Manager.
- Entra ID Enterprise Applications (Azure)SSO (backup)Reviewing Admin Consent requests.
- Exchange Online support (exchange)Backup to the primary
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