Janitorial Area Manager - Baltimore, MD

Janitorial Area Manager - Baltimore, MD

The Janitorial Area Manager is responsible for the overall coordination and supervision of District and Project managers as well as individual sites. The Area Manager also ensures customer satisfaction through the delivery of quality service and provides this service promptly within the established budget.

Essential duties and responsibilities include the following. This is not an all-inclusive list of duties :

• Recruit and train hourly team members
• Understand and Champion the Company's Strategic Principles, Core Values, and People Culture
• Recruit and hire employees to ensure accounts are properly staffed according to contract specifications
• Assign duties and tasks to employees and inspect work for cleanliness and completion
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget
• Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner
• Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
• Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success
• Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service
• Resolve problems and complaints promptly to maintain the highest customer satisfaction possible
• Document customer contacts and concerns on an ongoing basis, and assist with follow-through to ensure issues are resolved
• Monitor assigned accounts for work order opportunities and additional work that can be added to the contract
• Ensure all mandatory Quality Control site visits are completed and recorded
• Spend time at account locations to support outcomes to meet customer needs.

Minimum qualifications :

Knowledge, skills, and abilities :

Physical demands :

Licensure :

Requirements :

Diversified Maintenance Systems, is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.