Hotel Assistant Manager

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music.

Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World.

We offer 345 elegant guest rooms and suites : and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center.

Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

Our Open Opportunity

Oversees the Front Office operations and acts as the manager on duty in the hotel when senior managers are not available.

Directs staff that performs the following duties : welcomes and registers hotel guests, explain the accommodations and establish credit or method of payment.

Checks guest out of the hotel, prepare and explain the bill. Oversees the guest services department which welcomes and assists our guests by welcoming them and providing luggage assistance and an orientation of the hotel.

Provides personalized restaurant and entertainment recommendations based on extensive knowledge of the area. Ability to oversee multiple operational departments in the absence of management presence.

Responds to a wide variety of guest requests by accurately assessing their needs by adding personal recommendations to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Comply with any additional requests that may arise pertaining to Front Office duties.

Essential Functions of the Job :

Manages the staff at the Front Office (Front Desk, Guest Services and Concierge).

Interviews, trains and schedules staff. Conducts Performance Evaluations and disciplines staff when needed.

Coordinatesarrivals, departures and billing requirements with Sales and Catering Department.

Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.

Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet Upsell Goal.

Establish training and accountability within the team to achieve high results above benchmarks.

Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and / or Credit Manager.

Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.

Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent.

Non-Essential Functions of the Job :

Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage.

Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.

Works closely with Door / Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.

Work closely with Concierge team to ensure that all guest special requests and needs are met and customized to their preferences.

Candidates must have valid work authorization for the U.S.

Benefits of Working at Four Seasons

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
• 401(k) Retirement Plan including Employer Matching Program
• Inclusive and diverse employee engagement & recognition events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
• And so much more!

Instagram : @FSChicago

Twitter : @FSChicago

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Learn More About Who We Are :

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2369.

Don’t miss this opportunity to be part of our award winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is The Law' Information poster please visit this website -

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is The Law' Information poster please visit this website -