RELATIONSHIP BANKER

Job Description

Job Description

Description :

At Intracoastal Bank , you will be part of a diverse team of top performers in banking that is passionate about providing exceptional service and banking solutions to our communities to help them thrive.

You will be inspired by the stability and integrity of our community bank and proud of the relationships you build that help your clients succeed.

Why Intracoastal Bank?

• It’s like working for a small business that happens to be a bank unique in its industry.
• We have an entrepreneurial spirit!
• You get to work with the A team of bankers.
• You’ll have a positive work environment with supportive managers and teammates.
• You’re encouraged to become passionate about and involved in your community.
• You will be empowered to impact change.
• You will experience the reward of assisting in the growth and success of local businesses.
• You will be part of a company that invests in you!

Exceptional Benefits Package!

• Employee Stock Ownership Program (ESOP) : You will have the opportunity to participate in and reap the rewards of the growth of the company through this prestigious profit-sharing program.
• 401k Retirement Plan : You will also be able to participate in a 401k retirement program.
• Professional Development : You will receive tuition assistance for your professional development.
• Paid Time Off : You will have 11 paid holidays, a paid birthday / flex day, and 15 PTO days per year.
• Health Insurance : You will have fully-paid employee health insurance with several options to choose from.
• Other Insurance : You will be able to enroll in other group insurance benefits such as dental, vision, life, disability, as well as pet insurance, legal aid, auto / home insurance, identity theft protection, other supplemental benefits, and an Employee Assistance Program (EAP).
• And there’s more! You get a free checking and savings account and a free safety deposit box.

The Relationship Banker will work closely with customers to assist them with their banking transactions and provide exceptional and courteous service.

The Relationship Banker II will identify opportunities to refer customers to banking specialists and assist in solving customer problems appropriately and efficiently.

What you’ll do in this A Team role :

• Process a variety of routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing.
• Identify and act upon opportunities to refer customers to specialists in other lines of business.
• Apply product and procedural knowledge to solve customer problems appropriately and efficiently.
• Demonstrate a thorough knowledge of Intracoastal Bank’s capabilities, educating customers whenever possible on alternate delivery methods and channels.
• Support Intracoastal Bank’s strong risk management culture through awareness, knowledge, and sound decision making.
• Ensure operational and financial safety and soundness.
• Leverage Lobby Management as a tool for managing risk.
• Active, engaged participation in daily quick starts and debriefs.
• Demonstrate knowledge of policies and procedures and the ability to apply this knowledge to real situations and customer interactions.
• Escalate customer issues appropriately.

Intracoastal Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements :

What’s required of this role for you to join the Intracoastal A team?

• Twelve to 24 months of banking experience required.
• Ability to cross-sell products and services preferred.
• Experience being evaluated / surveyed by customers is preferred.
• Excellent interpersonal and communication skills (both written and verbal).
• Must be able to work flexible hours that will vary depending on location.

What else should you bring with you to the A Team?

• The ability to demonstrate a strong understanding of industry trends and how they impact customers.
• The ability to demonstrate a high level of courtesy and efficiency with customers, exceeding expectations with servicing skills.
• Ability to have a keen awareness of the environment, the situation, and the customer.
17 days ago