We are seeking an Office Assistant / Scheduler to join our team! You will perform clerical and administrative functions in order to drive company success.
Responsibilities :
- Answer telephones while maintaining proper and professional telephone etiquette
- Provide a warm, friendly, supportive, and professional First impression of PDMG
- Effectively communicate between the patient and other departments of the office
- Maintain good communication with co-workers to function as a team and get the job done
- Accurate current patient information to assist in maximizing payments for services rendered
- Compliance of HIPAA privacy standards at all times always verify patient Date of Birth (also refer to Confidentiality Agreement and Verification Protocol)
- Protect patient confidentiality by making sure protected health information is secure
- Schedule appointments accurately based on each, unique physicians schedule template
- Triage and refer phone calls and / or messages to appropriate staff
- Register New Patients and update established patients
- Collect all necessary information and update / enter accurately into PM program :
- Obtain current insurance information, scan, and update patient acct in PM program
- Current demographic information : Address, phone number, etc.
- Provide pertinent forms to patient - verify and check required forms are entirely completed by patient
- Send messages to correct staff member(s), as required to process patients’ requests and needs
- Confirm accuracy of monthly schedule with management
- Notify management of any issues and problems requiring solutions as they occur
- Perform other office tasks as assigned
Qualifications :
- Previous experience in medical office administration is a must
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong organizational skills
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