The Customer Experience Support Associate performs diverse administrative tasks in support of Call Center activities. Job functions include a variety of routine and some non-routine clerical and phone-related job functions.
Responsibilities : Handling mail items
Handling mail items
Data entry
Creation or completion of reporting
Title work processing
Extension / due date change processing
Calling customers and dealers
Identifying funds received and paid in full processing
Qualifications :
Excellent organizational and follow-up skills
Ability to excel in a fast-paced, constantly changing environment
Ability to multi-task
Assertive, clear, and concise oral and written communication skills
Must be detailed oriented
Ability to work independently as well as operate as part of a team
Competent PC and keyboard skills
Accurate typing skills of 40 wpm
Proficient in Excel
Ability to stand, bend, and squat for lengthy periods of time to file documents
Ability to work weekends, evenings, and overtime as needed
We offer our full-time associates :
Amazing Health & Wellness benefits
4 weeks paid time off
Annual Merit increases and year-end Bonuses as well as Pension and Profit-Sharing benefits
Amazing associate deals and discounts with our sister company, Toyota
The opportunity for growth and development (Education assistance program) as well as career advancement
LI-MW1
LI-Hybrid
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family.
All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
Customer Experience Support Associate
Customer Experience Support Associate. Calling customers and dealers . We offer our full-time associates: . Amazing associate deals and discounts with our sister company, Toyota. ...
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