Sr. Manager, Pricing

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At Zappos, we look for people who will show up as their whole self because we value diversity and inclusion, as well as people who enjoy fun and maybe even a little weirdness.

So be sure to check on whether you’re aligned with our company values and culture. If you think you can see yourself delivering WOW as a member of the Zappos family, then check out the job description below!

Company Culture is at Our Core

Our are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run.

Do our values speak to you?

1. Deliver WOW Through Service

2. Embrace and Drive Change

3. Create Fun and A Little Weirdness

4. Be Adventurous, Creative, and Open-Minded

5. Pursue Growth and Learning

6. Build Open and Honest Relationships With Communication

7. Build a Positive Team and Family Spirit

8. Do More With Less

9. Be Passionate and Determined

10. Be Humble

Company Perks : Quick Reference

Zappos pays 100% of every employee’s medical, dental, and vision benefits.

Zappos pays 100% of 12 therapy, mental health, or coaching session annually.

A multitude of benefits and incentives to stay mentally and physically healthy and fit.

Meaningful assistance programs like professional development, mentoring, and 401k with employer contribution.

Paid time off for life, vacations, staycations, and rest.

A generous Zapponian discount program.

Make an impact through volunteer adventures and other community programs.

Want to have some fun, too? Yes, please! Enjoy team building, family spirit, and plenty of room to recharge!

Zapponian noun employee of Zappos . You are self-motivated. You think like an entrepreneur, constantly innovating and driving positive change, but more importantly, you consistently deliver mind-boggling results.

Bold adjective not afraid of anything . A role at Zappos is an opportunity to be a part of something different. To go bold.

We’re a company that isn’t afraid to take risks and question the status quo. Oh yeah, we like to have fun too.

Perks noun the good stuff you get for working hard . Zappos pays 100% of your medical, dental and vision premiums. Primary care visits, dental exams, eye exams and generic prescriptions are all free.

Plus matching 401k, life coaches, orthodontic benefits, and more. And don’t forget, an unlimited 40% discount.

1990s noun a decade we love, but no longer live in . Old school cover letters are so 1990. Want to show us who you really are?

Create a video cover letter. A flash mob, a comedic monologue whatever showcases your passion for Zappos and the work you’d be doing! Videos are not required, but if you create it, we’ll watch it.

Scout noun you're a recruiter, too . As a Zapponian, we’ll ask that you always keep your eye out for great talent to join our family.

Consider yourself an extension of the recruiting team, scouting for the best people to grow our company.

Job Overview

The Senior Pricing Manager is responsible for leading and managing pricing and channel visibility strategy. They are an analysis and economics expert who utilizes multiple tools and resources to determine the necessary pricing actions to maximize profitability while still ensuring integrity and accuracy.

They are responsible for creating pricing strategies based on analysis and input from data in order to determine how best to price an item that will maintain customer trust and support the company goals and objectives.

They build partnerships across multiple departments within the company leading by influence to develop and implement pricing strategies that serve the goals of the company.

What you’ll be doing :

Pricing Strategy :

• Lead the pricing team in developing forward-thinking pricing strategies and processes that optimize sales, profitability and brand positioning to achieve Zappos’ vision
• Ensure pricing effectively communicates and aligns Zappos value proposition and customer value perception
• Continually evaluate competitors and marketplace dynamics to assess the impact on Zappos’ business and develop data driven pricing strategy and process recommendations
• Define, analyze and review with stakeholders key business metrics ( sales, share, value perception, margin, customer attributes, etc.

to continually evaluate and refine pricing practices, tactics and strategy

• Create and apply testing framework for pricing to continuously update and improve pricing strategies
• Develop and Oversee Pricing Health KPIs and enacting process changes in alignment with strategy
• Partner closely with Machine Intelligence and Economics team to apply strategy to pricing models and frameworks

Pricing Operations & Systems :

• Ensure day to day pricing process, policies and practices effectively support business objectives and strategic goals, while ensuring SOX and legal compliance
• Drive the implementation of tactical pricing initiatives and strategy changes, addressing process, technical requirements, communication, training users and overall change management in coordination with other key stakeholders including merchandising, marketing and site operations
• Provide inputs to the pricing systems roadmap, ensuring pricing systems support implementing the planned pricing strategy and process changes
• Continually evaluate competitive pricing operations, data quality, and execution while looking for process gaps or areas for optimization and systematization
• Assess financial impact, review changes with business stakeholders, translate changes into pricing rules, implement and test those in the pricing system, recap the financial impact and making adjustments as necessary
• Implement and guide others on pricing strategy within reporting and analytics and advising on health and goal towards pricing goals

Team and Cross Functional Management

• Recruit, develop and coach pricing team members to excel at their jobs and progress in their careers
• Manage the pricing team, developing business and pricing acumen as well as creating efficient internal processes and practices
• Manage and influence relationships and partnerships with outside vendors and contractors
• Influence the evolution of the pricing team, setting and aligning goals and translating them into actionable plans
• Influential partnerships with cross functional business partners to understanding and influence needs and communicating strategy and actions accordingly in support of business
• Communicating KPI’s with stakeholders to continually evaluate and refine pricing practices, tactics, and strategy focused on results and actions

What you’ll bring to the table :

• Bachelor’s Degree in Economics, Finance, Accounting, Engineering, Merchandising, Business or related field
• 5+ years of experience in pricing related project leadership, business analysis, and strategy development in a retail, consulting, or consumer-packaged goods environment
• 3+ years of experience leading a team
• Retail / E-Commerce experience strongly desired
• Customer-focused mindset
• Experience in price elasticity and dynamic pricing within the e-commerce space or related industry
• Outstanding strategic thinking and analytical skills. Demonstrated ability to synthesize facts and insights into concrete, actionable recommendations
• Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization
• Results driven with a desire to work in a fast-paced environment; equally adept at providing leadership as well as working side by side with the team

$165,000-$187,500

The Fine Print

Applicants must be authorized to work for any employer in the Zappos is unable to sponsor or take over sponsorship of an employment visa for applicants at this time.

To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.