Job Description
Maintain safe and secure environment for guests, clients and employees of a multi-experiential live music venue, bar and restaurant through crowd control and enforcement of company policies.
Provide exceptional service and assist in meeting the needs and expectations of all guests. Reports to Manager of Safety & Security.
- Perform safety and security duties, including maintaining order, directing traffic, checking identification and enforcing policies as outlined in defined procedures, including age- and alcohol-related policies.
- Support the security function to protect the restaurant's assets and the personal safety of the employees and guests.
- Perform safety and security duties, including maintaining order, directing traffic, checking identification and enforcing policies as outlined in defined procedures, including age- and alcohol-related policies.
- Respond to emergencies (such as medical, fire, weather, etc.), assist guests as necessary, and help coordinate evacuation procedures.
Collaborate with local law enforcement and first responders on all emergency calls, handling of the incident and recovery afterward.
- Assist patrons and employees needing medical attention while awaiting arrival of emergency medical personnel. May be required to administer minor first aid, CPR, and AED.
- Provide security to artists, dignitaries and other VIPs.
- Conduct safety and security audits and inspections. Report safety hazards (including defective equipment) appropriately.
- Prepare incident, accident and other reports that may be required at a specific post.
- Provide on-the-job training to new security officers.
- Assist in maintaining the cleanliness of the property overall.
- Communicate and uphold all corporate standards, guidelines, policies and procedures in accordance with local, state and federal laws and regulations.
Maintain personal integrity by abiding by and supporting the values and principles of the company. Follow and support brand standard operating procedures (SOPs).
Perform other duties as assigned.
Requirements
Education
High school diploma or equivalent required
Experience
Background in law enforcement or security with entertainment / hospitality venue and crowd control experience preferred
Knowledge, Skills and Abilities
- Strong interpersonal, verbal and nonverbal communication skills
- Ability to work extended hours with some physical stress
Licenses / Certifications
- Tennessee Specific : Dallas Law Certification and Unarmed Security License required upon hire
- Must obtain CPR certification within 90 days of hire
- Must complete Crowd Management training upon hire
This position requires a pre-employment drug screening (4-panel : phencyclidine, cocaine, amphetamines and opiates).
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