Helpdesk Specialist

We are seeking a Helpdesk Specialist to join our IT team and provide essential support across the organization. This is a new position created to strengthen our technology support as we continue to grow. The role is hybrid, with onsite hours as needed.

The Helpdesk Specialist will play a key role in ensuring our team has the technology and support needed to work effectively. This position is well-suited for someone who enjoys solving problems, helping others, and making technology work smoothly. It's an exciting opportunity to build processes, contribute ideas, and have a direct impact from day one. Join a team that values collaboration and making a positive difference.

Ellie Mental Health is a fast-growing company on a mission to transform the way communities experience mental health care; making it more approachable, accessible, and effective for all. Founded by clinicians on the principle of destigmatizing mental health, we are committed to breaking down barriers and finding innovative ways to improve access to care. As we expand across the country, we are proud to partner with local leaders who share our vision of creating positive change in their communities.

Ellie is the first national franchise brand in the mental health space. As a franchise management organization, we partner with entrepreneurs across the country to open and operate independently owned clinics that provide a wide-range of mental health services.

What You'll Do

As a Helpdesk Specialist, you'll be the first point of contact for technology needs across our organization. You'll manage support tickets, troubleshoot technical issues, and ensure our team has the tools they need to do their best work.

Key responsibilities include :

• Managing IT support tickets, resolving issues directly or escalating as needed.
• Providing support for Microsoft applications, operating systems, and SaaS tools.
• Offering remote and onsite support for computer hardware, software, and connectivity issues.
• Setting up and deploying technology for new hires and leading IT onboarding.
• Maintaining and tracking technology inventory, ensuring equipment is available and functional.
• Assisting during events to ensure smooth technology operation.
• Creating documentation, knowledge base guides, and recommending process improvements.

What We're Looking For

What We Offer :

Work Location : This is a hybrid position that requires in-office presence in our corporate office in Mendota Heights, MN.

Compensation : $24 - 27.50 / hour, dependent on experience and qualifications.

Ellie Mental Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Flexible work from home options available.

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways

Don't meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all...) If you're excited about the chance to be a change-maker with us, but your past experience doesn't perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!

Employee Experience

We take care of our people. It's that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Y'all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!

Company Structure

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community's needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel "blah."

Feeling blah doesn't help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model : one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we're just people helping people. Wanna join the herd?