Career Coach

Job Description

Job Description

Job Summary :

The primary objective of this position is to serve as a Career Coach. This position provides individualized job placement assistance to individuals with disabilities and other barriers to employment to help them obtain competitive employment.

Is responsible for providing services for the Career Center Services and affiliated grants, managing intake processes, conducting orientations, evaluation of participant eligibility, with an emphasis on documentation compliance.

In addition, the Career Coach will work closely and interactively with the Program Support Specialist. The Career Coach will greet the public upon visiting the Career Center, and route calls and providing general office support.

Responsibilities : 1. Customer Service.

1. Customer Service.

• Answer general questions from customers utilizing or interested in utilizing Career Center Services.
• Determine and communicate eligibility for program services including the conducting the orientation of services to potential participants.
• Ensure participants meet all eligibility requirements and ensure all documents have the proper signatures; working closely with the career coaches and compliance officer to maintain the highest level of customer service.
• Conduct individual and group intakes, make assessments based on information gathered during intake, and complete required documentation in a timely manner.
• Provide assistance to job seekers with completing paper / online job applications.
• Provide an overview of career enhancement tools available in Career Center Services.
• Handle external communication with local employers who are looking to potentially hire program participants.
• Handle external communication with local employers who are looking to potentially hire program participants.
• Resolve any customer service-related matters while upholding Company’s Guiding Principles.

2. General Program Administration

• Receives training from and collaborates closely with the Career Center Manager, in the area of programming and assessment, ensuring compliance with all GII standards for certification.
• Responsible for tracking and meeting grant funded programs productivity goals, developing qualitative success stories and quantitative program statistics, maintaining the enrollment system and case documentation required by specific grants.
• Provide supportive follow up services to participants and jobseekers as determined by eligibility.
• Assure compliance with security access procedures in Career Connections, maintaining participant information confidentiality.
• Perform miscellaneous office support tasks including, but not limited to, file review and event support including hiring event and community outreach activities.
• Perform filing, faxing, word processing, data entry, photocopying, and other tasks as assigned including intake and follow-up documentation needs.
• Maintain accurate case notes and case records (hard copy and electronic). Enter and process information retained in the program database
• Provide weekly and monthly reports to the Career Center Manager.
• Participate in departmental, agency and community meetings.
• Assist in generating reports from CRM and other data sources as needed and requested.
• Assists in any other projects as determined by management.
• Ensure compliance with all Goodwill of Southern Nevada (GWSN) policies provided in the Team Member Goodwill Guidebook, Goodwill Industries International standards, and safety and security regulations.
• Adhere to all GSN Manuals, handbooks, policies and procedures.

3. Job Search & Placement Assistance and Assessments

• Gather and share data about the local job market, specifically which industries and employers are hiring and the types of positions available.
• Provide employment and career counseling to assist job seekers in developing an individualized employment action plan; identify appropriate short and long-term employment objectives;

map out strategies for reaching employment objectives; provide corresponding job development; and support the participant throughout the job search

• Ensure workshops are calendared, made available to job seekers, and are conducted accordingly.
• Develop job leads and refer job seekers to local employers.
• Help job seekers obtain pre-employment documents (i.e., Sheriff’s cards, Health cards).
• Follow-up with job seekers to determine their employment status. Follow-up with employers concerning referrals to determine placements.
• Handle a case load- Follow-up with job seekers to determine their employment status.

Follow-up with employers concerning referrals to determine placements.

4. Community Outreach and Employer Relationship Management

• With the approval of the Career Center Manager, perform ongoing outreach to local employers; provide presentations to employers;
• develop and maintain collaborative relationships with hiring managers; promote Goodwill’s Mission services to prospective employers, community group and job seekers;

and represent Career Connections in related community forums and networking events.

All other duties as assigned by Mission Services management.

Qualifications :

• Dynamic enthusiastic person with excellent interpersonal and communication skills, patience, diplomacy, and high level of customer service skills required.
• Minimum three years of demonstrated experience in employment counseling, career counseling, job development and placement.

Experience working with persons who have barriers to employment from various socio-economic, professional and ethnic backgrounds preferred.

Barriers to employment may include having low income, limited language skills, limited education and felonies.

• Bachelor of Arts degree or equivalent in a related field preferred.
• Excellent cross-cultural communication skills and ability / willingness to work with economically and culturally diverse clientele required.
• Must be goal and result oriented towards accomplishing department set goals.
• Ability to work independently and in a team with ability to work well in a fast-paced environment.
• Familiarity with Las Vegas valley labor market, business community, human services, and a working knowledge of disability-related issues.
• Excellent oral and written presentation skills, including public speaking and networking.
• Excellent time management skills and ability to work under pressure.
• Must be CPR & First Aid Certified.
• Solid computer skills, knowledge of Microsoft Office suite, Email and Internet. Understanding of concept of relational database and excellent research skills.
• Must be fluent in English, bilingual a plus.
• Must exhibit a high level of integrity and business ethics.
• Requires a high level of adaptability and flexibility.
• No record or disclosure of criminal conviction within 7 years from date of application that indicates a tendency towards theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
• Must provide proof of identification and eligibility to work in the United States of America.

Environmental Factors : Job duties are performed in an office environment that have regulated temperatures.

Physical Factors : Lift, carry, push, and pull up to 30 lbs. Position is generally sitting and walking. Some bending, kneeling, and lifting is required when working on special projects