Job Description :
DXC Technology (NYSE : DXC ) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.
The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.
Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
Essential Job Functions :
- Analyze business processes and assist in identifying optimization opportunities to enhance customer and client experience.
- Participate in process improvement initiatives under the guidance of senior team members.
- Collect and analyze performance data to evaluate customer and client satisfaction.
- Support the implementation of process changes and enhancements.
- Collaborate with team members to ensure project success.
- Document process modifications and improvements for future reference.
- Communicate process-related insights and recommendations to stakeholders.
- Stay informed about industry trends related to customer experience and process optimization.
Basic Qualifications :
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role
- Proven experience in business process services and data analysis
- Experience in data-driven decision support
- Proficiencies in data analytics and process mapping
- A continuous learner who stays abreast with industry knowledge and technology
Other Qualifications :
- Advanced degree in a relevant field a plus
- Relevant certifications (e.g., Data Analytics Professional, Six Sigma Yellow Belt) a plus
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