Customer Service Coordinator - Parking and Transportation
Kennesaw, GA Type : Full-Time Posted : 08 / 19 / 2021 Customer Service Coordinator - Parking and Transportation
Job ID : 231637
Location : Kennesaw, Georgia
Full / Part Time : Full Time
Regular / Temporary : Regular
A leader in innovative teaching and learning, Kennesaw State University is one of the 50 largest public institutions in the country.
KSU offers more than 150 undergraduate, graduate and doctoral degrees to its more than 35,000 students. With 13 colleges on two metro Atlanta campuses, Kennesaw State is a member of the University System of Georgia and the third-largest university in the state.
The university's vibrant campus culture, diverse population, strong global ties, entrepreneurial spirit, and Division I athletics draw students from throughout the region and from 92 countries across the globe.
Ranked a top choice for students by U.S. News, Kennesaw State is a Carnegie-designated doctoral research institution (R2), placing it among an elite group of only 6 percent of U.
S. colleges and universities with an R1 or R2 status.
Location
Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
Serves as the primary point of contact for all escalated Parking and Transportation issues for both KSU campuses. Responsible for overseeing the citation appeals process and providing customer support for the Parking and Transportation Department.
Reviews citation appeals and provides guidance to customers on appeal decisions, following-up when needed. Settles grievances of applicants contesting parking violations and dissatisfied with appeals determinations.
Responsibilities
- Reviews parking violation appeals from faculty, staff, students, and visitors and renders decisions based on established guidelines
- Assesses appeals for validity of claim and possible judgement of violation
- Answers questions regarding parking violations and account balances
- Advises business operations management on process and changes within online appeals portal
- Meets with parking operations staff to review common citation issuance errors and feedback
- Manages employee permit status changes, specifically for employees that have separated from employment
- Assists with student events, such as new student orientation, that educate students on Parking and Transportation options and programs
Required Qualifications
Educational Requirements
High school diploma or equivalent
Required Experience
Three (3) years related work experience in customer service in a fast-paced environment
Preferred Qualifications
Preferred Educational Qualifications
Bachelor's Degree from an accredited institution of higher education
Preferred Experience
Previous experience in Parking and Transportation
Previous experience in any kind of electronic email escalations and customer service outlet
Knowledge, Skills, & Abilities
ABILITIES
Able to work collaboratively with other staff, administrators, and faculty to meet the program or department's purpose and goals
Able to handle multiple tasks or projects at one time meeting assigned deadlines
KNOWLEDGE
Knowledge of parking technology and the ability to learn new technologies
SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
Background Check
Standard Enhanced
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation.
Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment.
Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and / or verification of academic credentials.
To apply, visit
jeid-ff4dbb76cac10c46aff8b46ea654fbbb Customer Service Coordinator - Parking and Transportation Kennesaw State University Kennesaw, GA To apply, please send all application materials to :
Kennesaw State University
GA *Please be sure to read the job posting carefully and submit all required information.*
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