Search jobs > Austin, TX > Call center manager
Benefits / Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking an experienced Call Center Manager to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals.
Your responsibilities will include managing staff, monitoring key performance indicators, and tracking and reporting on productivity.
Responsibilities
- Hire, train, and manage call center employees capable of providing excellent customer service
- Oversee call center operations, making improvements to telephone skills and other procedures
- Create goals and objectives for the call center and document performance using key performance indicators
- Develop and implement policies and procedures that maximize productivity
- Prepare and present reports on call center statistics to upper management
Qualifications
- High school diploma / GED is required, college experience is preferred
- Valid Certified Call Center Manager (e.g. CCCM) certification is preferred
- Previous experience as a call center manager or in a similar managerial position
- Strong grasp of customer service metrics and key performance indicators in a call center setting
- Knowledge of budgeting, reporting, and basic financial analysis concepts
- Highly skilled in Microsoft Office and call center software
- Excellent verbal, written, and interpersonal communication skills
Call Center Manager Off Brodie Lane-Sunset Valley
Previous experience as a call center manager or in a similar managerial position. We are seeking an experienced Call Center Manager to join our team. Valid Certified Call Center Manager (e. Highly skilled in Microsoft Office and call center software. ...
Call Center Manager Off Brodie Lane-Sunset Valley
Previous experience as a call center manager or in a similar managerial position. We are seeking an experienced Call Center Manager to join our team. Valid Certified Call Center Manager (e. Highly skilled in Microsoft Office and call center software. ...
Seasonal & Regular - Retail Cashier & Sales Floor Support - Sunset Valley Shopping Center Rack
Nordstrom is proud to offer a variety of benefits to support employees and their families, including:Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources A few more important points. ...
Call Center Representative for Optometry Clinic on Brodie Lane
We are seeking a friendly and professional Call Center Representative to join our team. Receive inbound calls and place outbound calls. Previous experience as a Call Center Representative or in a similar role is preferred. In this role, you will take inbound and outbound calls, communicate with cust...
Retail Stock - Sunset Valley Shopping Center Rack
Nordstrom is proud to offer a variety of benefits to support employees and their families, including:Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources A few more important points. ...
Project Manager 1 (Call Center/Contact Center)
The Project Manager role involves leading and managing projects from initiation to closure, ensuring that the project is completed on time, within budget, and with the expected level of quality. Responsibilities of a Project Manager role may include:. Qualifications for a Project Manager role may in...
Call Center Representative for Optometry Clinic on Brodie Lane
We are seeking a friendly and professional Call Center Representative to join our team. Receive inbound calls and place outbound calls . Previous experience as a Call Center Representative or in a similar role is preferred . In this role, you will take inbound and outbound calls, communicate with cu...
Assistant Store Manager, Sunset Valley
TX-Sunset Valley Village (1710). Brodie Lane Suite 500, Austin, TX 78745, United States (US). As an Assistant Store Manager, you will be responsible for supporting the Store Manager in overseeing the entire store operations, ensuring a high level of client service, and driving sales. Sephora offers ...
Retail Cashier & Sales Floor Support - Sunset Valley Shopping Center Rack
Nordstrom is proud to offer a variety of benefits to support employees and their families, including:. ...
Commercial Lines Insurance Manager - Account Manager
The Commercial Lines Account Manager position includes collaborating with agency personnel in the production of new and renewal accounts by assisting in selling, marketing, and servicing in keeping with Agency and individual Producer goals. Account Manager, Account Specialist. Leading Insurance Agen...