Director of CX Strategy Operations

VirtualVocations
Norcross, Georgia, United States
Full-time

A company is looking for a Director of Strategy and Operations, Customer Experience.Key Responsibilities : Collaborate with leadership to develop and implement customer experience strategy aligned with business objectivesDefine gold standards for CX KPI tracking and implement dashboard system for visibilityIdentify process improvement opportunities and lead continuous improvement initiativesQualifications : 10+ years of experience in strategy, operations, or consulting, with 5 years in a senior leadership role in a SaaS companyProven ability to lead teams, drive change, and deliver resultsDeep understanding of customer needs and commitment to exceptional experiencesDemonstrated experience in managing complex projects and initiativesProficiency in customer experience management tools, CRM systems, and data analytics platforms

18 days ago
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