Customer Relations I

Customer Relations I

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in : Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our HUMBLEHUNGRYSMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role

Responsible for answering customer service inquiries and promoting products and services within a call center environment. This job also involves back-office non-phone work processing emails, document reviews, research and other offline requests.

What You Will Do

• Support new and existing customers by answering inquiries in an inbound call environment, as well as email requests, while maintaining a high level of quality ensuring customer satisfaction and retention.
• Work closely with internal departments and partners / programs to resolve customer issues, escalating as needed.
• Determine appropriate products and services that can be Route to the appropriate service center as needed.
• Document call information related to the partner referrals, service calls, and call / issue types for trending analysis.
• Provide input and support to workflow process efficiencies and new products.
• Keep supervisor abreast of trends and potential issues that are occurring in our call center.
• Support back-office non-phone work including email processing, document review, offline requests, research, and other processes maintaining a high level of quality ensuring accuracy and timely completion of process work.
• Other duties as assigned.

What You Will Need

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range : $14.00 hourly $23.00 hourly

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate's experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

Don't have everything listed under qualifications? If you're excited about this role but your experiences don't match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.