Help Desk Manager: Average Salary in Lancaster, PA in 2024

We are an equal opportunity employer and operate under the principle that everyone can have equal access to employment opportunities based on merit, without fear of discrimination or harassment. IT Senior Service Desk Technician. IT Senior Service Desk Technician. Escalate incidents with accurate do...

Proven experience in a technical support or customer support role, preferably in a B2B SaaS environment working with a technical product. Provide exceptional technical support to our B2B clients via various channels, including email, phone, chat, and remote desktop assistance. Stay up-to-date with p...

Not always a favorite, but it comes with the territory, and our number one priority is taking care of our clients. Our company helps our clients with IT so they can focus on running their business, law firm, school, or medical practice. Pick up the ball and run with it. We are looking for great peop...

Summary: The Help Desk Analyst analyzes and troubleshoots computer support problems and applies an understanding of computer software and hardware products and services to resolve user problems. The Help Desk Analyst is knowledgeable on the usage and support of the products that run on the Windows o...

The Help Desk Specialist will be part of a team that is able to deal with End Users who have little experience navigating websites and placing orders. Previous help desk/customer service experience. Prolonged periods sitting at a desk and working on a computer. ...

The Technical Support Audiologist will be primarily responsible for effectively responding to all customer inquiries, concerns, and needs in a timely, friendly, supportive, accurate, and professional manner to increase customer commitment to fitting supported products. Audiology Technical Support Sp...

As a Support Specialist, you are responsible for responding to and resolving customer support cases. In Technical Support, our vision is to delight customers with speedy responses using a high level of knowledge and a personalized experience. In Technical Support, we have a pre-defined career track ...

Help Desk Analyst 2 (733 Help Desk Analyst 2. Help Desk Analyst (HDA2) - 3 to 5 years field experience. ...

As a Technical Support Specialist, you are the face of our organization. You will provide technical and process support to a wide variety of individual customers, Sterling clients, and technical partners. Two to five years customer service or technical support experience. Sterling Identity Tech Supp...

Work closely with support teams, technical specialists, and other departments to facilitate efficient case resolution. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. Familiar with end-to-end Custo...

You're the right candidate for the Technical Support Specialist role if you are:. Are you passionate about facilitating positive user experiences? Do you love enabling and empowering others? Do you get excited about diving deeply into technical issues and solving for solutions?. Troubleshoot technic...

To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases (2.To achieve KPI targets, follow defined processes and adhere to ITIL delivery and quality standards ,regulatory requirements and company poli...

Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Install, upgrade, support and troublesh...

Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Field experience supporting a variety o...

Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Field experience supporting a variety o...

This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. The ability to communicate effectively in both oral and written form with clients and end-users is compulsory. M...

Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Field experience supporting a variety o...

As the Support Specialist you will primarily focus on providing and maintaining desktop support in a fast-paced environment. Offering a salary up to 65k plus bonus, PTO, and a cell phone allowance, our well-respected, growing client is looking for a Support Specialist to add to their team on a direc...

The company is looking for an IT Support Specialist proficient in MacOS and Apple products to deliver polished technical support across luxury properties and new developments. In this role, you'll  have the ability to work with the latest technology and innovative solutions. The company values ...

Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Install, upgrade, support and troublesh...

This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Major Accountabilities / Deliverables. Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. ...

To provide support for on call escalations and doing root cause analysis of given issue (2.To independently resolve tickets within agreed SLA of ticket volume and time (3.To adhere to quality standards, regulatory requirements and company policies (4.Work on value adding activities such Knowledge ba...

This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. The ability to communicate effectively in both oral and written form with clients and end-users is compulsory. M...