Responds to customer calls for BUNN Managed Service and manage activities required to fulfill customer requests for equipment installation and service.
DUTIES AND RESPONSIBILITIES
- Receives incoming customer correspondence via phone, email or fax for installation, calibration, service and preventive maintenance for beverage equipment
- Provides troubleshooting assistance to equipment operators and technicians via the telephone
- Dispatches BUNN and 3rd party service providers to customer locations
- Creates service orders and documents all activities and communications associated with service events in service database
- Monitors dispatched service activities to ensure timely response and problem resolution
- Acquires and evaluates pertinent information to determine appropriate corrective actions to resolve customer service issues.
- Contacts service providers to acquire cost estimates for service activities
- Communicates with customers and service providers in a professional manner via telephone, email and in written correspondences
- May participate in an after-hours and / or week-end, on-call rotation to respond to customer calls
- Works 8 hour shift between 7 : 00 a.m. and 5 : 30 p.m. and some holidays to respond to customer calls
- Acquires and maintains a working knowledge of beverage equipment operation and functionality
- Promotes the BUNN Quality Initiative through participation in BUNN Process Improvement Team
- Performs other assigned duties
QUALIFICATIONS
- High School Diploma or equivalent, required
- Associate or Bachelor’s degree preferred
- Provide basic troubleshooting assistance as required on BUNN’s commercial beverage equipment
- Excellent communication skills, both verbal and written, proper telephone etiquette, and experience with basic computer applications
- Highly proficient in the use of Microsoft Excel for tracking projects
- Ability to work a flexible shift schedule, including on-call nights and weekends as needed to maintain high standards of customer services
- Highly motivated, goal-oriented, and organized
- Possess exceptional customer service skills and demonstrate a positive, team-oriented attitude
Service Install Coordinator
Responds to customer calls for BUNN Managed Service and manage activities required to fulfill customer requests for equipment installation and service. Creates service orders and documents all activities and communications associated with service events in service database. Receives incoming custome...
Customer Service Representative (Work from home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
Amazon Package Delivery Driver - Earn $18.00/hr
No previous experience as a transportation driver, truck driver, taxi driver, courier driver or delivery driver is necessary. Most of our delivery drivers earn between $18. Schedule a delivery block and start delivering parcels as little or as often as you like. You must be 21 years old, have a vali...
Cdl A Local Delivery Driver – Career Growth Opportunities
Sysco has immediate job openings for dependable local CDL A Delivery Truck Driver to safely and efficiently operate a tractor-trailer and manually unload/deliver various products (meats, produce, frozen foods, groceries, dry goods, supplies, etc. It takes a special kind of CDL A Delivery Truck Drive...
Manager, Project Development Core Markets
The Project Developer will be responsible for the completion and management of all project development activities including project/site selection and contracting, permitting, land acquisition rights, qualification for applicable incentive programs, interconnection application and process, regulator...
Retail Cashier
The Cashier is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations. Prior retail sale...
EHR Integration Project Manager
Rhythm is currently seeking an experienced and motivated EHR Integration Project Manager. Managing these projects successfully will take a mix of people skills, project management, and technical expertise in configuring integrations. Responsible for project management of implementations of iRhythm's...
CDL Delivery Driver - Addison
Keywords: Box truck, local, in town, in-town, delivery, route, route sales, courier, customer service, route driver, delivery route, local delivery, route sales, delivery sales, motor transport operator. Daily pre-route vehicle inspections for safety & vehicle readiness using the Driver's Vehicle In...
Civil Engineer - Transportation Project Manager
Civil Engineer - Transportation Project Manager. Manage street, site, highway, and bridge projects, including federal, state, and locally funded infrastructure. Oversee geometric, traffic, drainage, and site development projects. Manage subconsultants, direct field operations for surveys, studies, c...
Field Service Technician - Chicago Area
Onsite Service Technician supporting Chicago area M-F work shift. Work within multiple systems to accept and respond to dispatched service Customer SLA commitments. Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed p...