Responds to customer calls for BUNN Managed Service and manage activities required to fulfill customer requests for equipment installation and service.
DUTIES AND RESPONSIBILITIES
- Receives incoming customer correspondence via phone, email or fax for installation, calibration, service and preventive maintenance for beverage equipment
- Provides troubleshooting assistance to equipment operators and technicians via the telephone
- Dispatches BUNN and 3rd party service providers to customer locations
- Creates service orders and documents all activities and communications associated with service events in service database
- Monitors dispatched service activities to ensure timely response and problem resolution
- Acquires and evaluates pertinent information to determine appropriate corrective actions to resolve customer service issues.
- Contacts service providers to acquire cost estimates for service activities
- Communicates with customers and service providers in a professional manner via telephone, email and in written correspondences
- May participate in an after-hours and / or week-end, on-call rotation to respond to customer calls
- Works 8 hour shift between 7 : 00 a.m. and 5 : 30 p.m. and some holidays to respond to customer calls
- Acquires and maintains a working knowledge of beverage equipment operation and functionality
- Promotes the BUNN Quality Initiative through participation in BUNN Process Improvement Team
- Performs other assigned duties
QUALIFICATIONS
- High School Diploma or equivalent, required
- Associate or Bachelor’s degree preferred
- Provide basic troubleshooting assistance as required on BUNN’s commercial beverage equipment
- Excellent communication skills, both verbal and written, proper telephone etiquette, and experience with basic computer applications
- Highly proficient in the use of Microsoft Excel for tracking projects
- Ability to work a flexible shift schedule, including on-call nights and weekends as needed to maintain high standards of customer services
- Highly motivated, goal-oriented, and organized
- Possess exceptional customer service skills and demonstrate a positive, team-oriented attitude
Service Install Coordinator
Responds to customer calls for BUNN Managed Service and manage activities required to fulfill customer requests for equipment installation and service. Creates service orders and documents all activities and communications associated with service events in service database. Receives incoming custome...
Service Install Coordinator
Responds to customer calls for BUNN Managed Service and manage activities required to fulfill customer requests for equipment installation and service. Creates service orders and documents all activities and communications associated with service events in service database. Receives incoming custome...
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