Service Supervisor - Field Service - Flagstaff, AZ

Service Supervisor - Field Service - Flagstaff, AZ

Flagstaff, AZ, USA Req #1116 Tuesday, April 16, 2024

Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.

WHO WE ARE :

Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California.

We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.

WHAT WE OFFER :

• Competitive Pay
• Vacation & Sick Leave
• Medical / Dental / Vision
• 401(k)
• Tool Discounts / Tool Insurance
• Technical Training & Professional Development Classes
• And More

JOB DETAILS : Shift

Shift

1st / Day Shift

Location

In-Shop

Schedule

Schedule to be provided by leader.

Salary Range

$76,747 - $103,723

JOB SUMMARY :

Responsible for safety and well-being of assigned staff, quality of workmanship and communications, and overall service area efficiency.

Plan, direct, organize, coordinate, and control assigned service operations. Develop and maintain strong relationships with the internal and external clients while protecting the best interests of all parties.

Develop and retain work force that may be greater than 30 employees, equipment, and supplies to ensure adequate standards of quantity and quality are in place to meet the business demand.

Assume responsibility for evaluating employees, meeting production schedules, following and developing systems and procedures, practicing effective oral and written communications, and making decisions within established guidelines.

ESSENTIAL FUNCTIONS :

• Ensure safety of employees and clients.
• Maintain a high quality of workmanship and communications.
• Ensure a high level of efficiency throughout the assigned operation.
• Communicate with assigned people to ensure that work business assignments are carried out on schedule and within acceptable quality standards.
• Continue employee development and partner with appropriate resources.
• Plan, direct, organize, coordinate, and control assigned area to achieve fiscal and future business objectives.
• Continually plan and forecast staffing requirements.
• Implement business objectives for assigned area.
• Perform other duties as assigned by Leadership.
• Assist in financial planning of assigned areas.
• Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.

ADDITIONAL RESPONSIBILITIES :

• Assume responsibility for evaluating employees and ensures their annual evaluation is done timely.
• Achieve a high level of client satisfaction.
• Provide technical support as needed.
• Make warranty and policy recommendations.
• Maintain workforce by forecasting workforce requirements, equipment and supplies to provide the quality and quantity to meet work demands.
• Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
• Resolve internal and external client disputes in a manner that will assure loyalty.
• Assist Service Operations Managers in maintaining and managing the Service WIP, Policy, and Rework accounts.
• Work within and promote corporate values.

KNOWLEDGE SKILLS AND ABILITIES :

• Strong knowledge of Service, Parts, and client relations.
• Ability to manage people effectively.
• Strong client service skills.
• Strong financial and analytical skills.
• Demonstrated technical skill competence.
• Appropriate manner, conduct, and grooming adhere to company policy.
• Strong knowledge of Product Support programs and their application.
• Proficient in Windows, Microsoft Office and related business systems.
• Moderate comprehension of service manuals. Ability to read blueprints and gauges, write reports and logs, and maintain timecards.
• Ability to work cooperatively and communicate effectively.
• Ability to maintain consistent attendance.

EDUCATION AND EXPERIENCE :

• Proof of high school diploma or General Education Degree (GED).
• Preferred four year degree in business or related field.
• Minimum of 7 years’ experience in a service industry.
• Preferred experience supporting $15 million in labor sales.
• Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
• The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
• The employee is occasionally required to lift and / or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places;

and outside weather conditions.

• The employee is occasionally exposed to wet and / or humid conditions, extreme cold, and extreme heat.
• The noise level in the work environment is usually loud.
30+ days ago