What you will do :
The Arbitration Administrator will report to the Arbitration Manager, with a primary responsibility to resolve differences between the buyer and seller arising from representations the sellers make on an auction.
The Arbitration Administrator will research all issues and recommend final decisions regarding all post auction issues that arise.
The Arbitration Administrator will also perform all duties assigned by the Arbitration Manager. The Arbitration Administrator must also know, practice and ensure that company policies and procedures in addition to state and federal laws are followed at all times by persons under their jurisdiction.
- Ensure customers receive prompt, efficient and courteous attention for all contacts and transactions
- Be thoroughly familiar with procedures for handling all aspects of customer service and arbitration
- Resolve any customer complaints in a friendly, courteous manner. Advise management of all serious complaints.
- Resolve arbitration differences in a polite and distinct manner, making sure that each customer is aware of sale regulations.
- Research and recommend options and resolutions to the Arbitration Manager regarding all post auction issues (ex : mechanical repair, transportation costs, etc.)
- Communicates final decisions to both buyer and seller and coordinates the post-auction process (ex. unwinding deals, price negotiation, transportation returns, etc.)
- Coordinates and facilitates all logistics for 3rd part inspections of vehicles and performs proper record keeping
- May perform accounts receivable duties
- Understand and enforce the ACV Arbitration policies and procedures
- Practice and promote teamwork at all times. Set a good personal example of attitude and performance
- Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the Arbitration Manager or designated manager.
- Maintain a good flow of communications with entire team including all management.
- Recommend new customer services and procedures to the Arbitration Manager.
- Other duties as assigned
What you will need :
- Minimum - High School or GED
- Preferred - 4 Year / Bachelors Degree -
- 3 years Customer service and / or claims roles
- Experience with Salesforce or other CRM strongly preferred.
- A minimum of 1 year of mechanical experience preferred.
- Automotive auction experience strongly preferred.
- Ability to be self-motivated and able to work independently.
- Adapt quickly to shifting priorities and assists others in doing so.
No immigration or work visa sponsorship will be provided for this position.
Our Values
Trust & Transparency People First Positive Experiences Calm Persistence Never Settling
Case Administrator (Legal Services/Administrative Support)
The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven envir...
Arbitration Administrator
The Arbitration Administrator will report to the Arbitration Manager, with a primary responsibility to resolve differences between the buyer and seller arising from representations the sellers make on an auction. The Arbitration Administrator will also perform all duties assigned by the Arbitration ...
Case Administrator (Legal Service Administrative Support Associate)
Looking for an exciting opportunity in the legal industry? We have the perfect job for you! Our team of dedicated professionals is looking for a Case Administrator to work with us on arbitration and mediation cases. As part of our team, you will have the opportunity to work on challenging arbitratio...
Case Administrator (Legal Services/Administrative Support)
You will work with a dedicated group of professionals and will be responsible for providing administrative support on arbitration and mediation cases in accordance with the rules and procedures of the AAA and applicable law. Assists in administering arbitration and mediation cases; communicates regu...
Senior Executive Administrative Assistant - Capital Markets in Houston, TX
Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets.Zions is regularly recognized by American Banker as one of the "Best Banks to Work For" and as having a top...
Administrative Assistant for School of Human Ecology Advising Center
Administrative Assistant for School of Human Ecology Advising Center. Provide administrative support to SoHE advising staff and students. ...
Data Entry Clerk - Remote Work From Home (Part-Time / Full-Time)
Data Entry Clerk Work From Home - Part Time Remote Focus Group Panelists. Data entry clerk experience is not necessary. If you are a data entry clerk or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No Data Entry experience ne...
Branch Office Administrator
Branch Office Administrator (BOA) role may be the right opportunity for you. A wide support network that extends from your branch office to your region to the home office. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that t...
Fully Remote Data Entry Clerk - No Experience
This is your opportunity to start a lifelong career with unlimited opportunity.Discover the flexibility youve been searching for by taking a minute to finish our online application.No experience, Willing to train.Ability to work within recognized turnaround times.Must have exceptional social skills ...
Executive Assistant to Entertainment Executive
We are seeking a highly organized and adaptable Executive Assistant to provide comprehensive support in managing the dynamic lifestyle of an Entertainment Executive based in Austin, TX. Proven experience as an Executive Assistant, preferably within the entertainment industry. ...