Job Description
Job Description
Salary :
As an Inside Sales Representative , you will play a crucial role in supporting our Field Service team and enhancing our commitment to customer satisfaction.
This position involves managing parts pricing and facilitating small projects while directly interacting with customers to address their inquiries.
Supporting over 50 Field Technicians and Service Project Managers, your contributions will align with Horwitz’s core values of Safety, Accountability, Professionalism, Motivation, Curiosity, and a Can-Do Attitude .
Key Responsibilities :
While the following responsibilities capture the essence of this role, they may not encompass all tasks :
- Collaborate with technicians and customers to develop proposals for equipment repairs or replacements.
- Manage all aspects of repairs, including purchases, deliveries, orders, and schedules.
- Review, adjust, and approve invoices related to repairs, reaching out to customers as necessary to manage invoice payments.
- Provide overflow support for small projects as needed by Service Project Managers.
- Work closely with other departments to ensure alignment with shared strategic initiatives.
- Track and analyze customer inquiries, feedback, and service history to identify key trends or opportunities.
- Track and follow up on sales leads generated by field technicians.
- Build and maintain long-term relationships with service customers.
- Perform additional duties as assigned, while continuously striving for professional growth.
Skills / Abilities :
- Proficiency in the MS Office suite.
- Strong verbal and written communication skills.
- Ability to thrive in a fast-paced environment.
- Capacity to manage multiple requests and demands concurrently.
- Excellent customer service skills with a helpful, courteous, and problem-solving attitude.
Education / Experience :
- High School Diploma or GED.
- 3+ years of Inside Sales experience in the HVAC / Plumbing / Electrical industry.
- Prior field experience (working with tools, materials, leading projects, etc.) is a plus.
Physical Requirements :
- Ability to lift up to 40 lbs. as needed.
- Ability to access elevated areas, such as roofs or ladders, for site research.
- Ability to sit or stand for extended periods during desk work.
- Frequent use of a keyboard and mouse throughout the workday.
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