Deskside Support Technician - Tier 2

Job Description

Job Description

Akiva Technologies is an innovative professional services firm providing program management, enterprise IT, cybersecurity, systems engineering, and supply chain management services to commercial and government customers.

We offer industry-leading compensation and benefits and our commitment to combine talented professionals with opportunities to make a difference.

We are currently seeking an Deskside Support Technician to join our team supporting the Department of Defense. Learn more about us at https : / / www.akiva.com.

Position Title : Deskside Support Technician

Location : Arlington, Virginia

Security Clearance Required : SECRET

Position Description :

• Daily client interface.
• Representing the company and its interests in all client engagements.
• Addressing and correcting any hardware, software or connection issues.
• Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
• Resolving problems through customer education, training and direct assistance.
• Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
• Responding and correcting formatting for printing and all other peripheral issues as they arise.
• Providing phone and in-person support to users for various systems, including e-mail, LAN / WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
• Serving as the initial point of contact for troubleshooting all IT related problems, including hardware / software, passwords, and printer problems.

Required Skills :

• DOD 8570 IAT Level ll, or lll certification required : example Security+ CE
• Minimum of 3 years of enterprise experience in a commercial or government environment.
• Familiar with all standard MS Office software systems and MS Project.
• Possess knowledge of workstation administration and management including imaging.
• Basic network support experience to include account administration in active directory environment.
• Excellent analytical, oral and written communication, presentation, and problem-solving skills.
• Ability to gain internal support and to operate independently without supervision.
• Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.

Desired Skills :

• Bachelors Degree desired.
• ITIL Foundations v3 desired.
• Knowledge of Remedy or other trouble ticket software.

Akiva Technologies is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and veteran status, and any other characteristic protected by applicable law.

We believe that diversity among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people within a qualified candidate pool.

Akiva Technologies is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).