Technical Director - Investigation Support & Security Management

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Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

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And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Position Summary :

This position enhances the companys ability to mitigate risks by supporting detailed investigations into fraud and offenses targeting American Express products, services, and systems.

The incumbent works closely with business partners, law enforcement, and government agencies on global fraud prevention initiatives and identifying worldwide threats that could impact the company.

Additionally, this role provides regional oversight for security operations, developing and implementing physical security programs, and crisis management procedures across multiple facilities.

The incumbent is responsible for ensuring the safety of personnel, company assets, data, and facilities, and leading the crisis management program to safeguard the companys interests in the region.

Responsibilities :

• Communicate with counterparts outside of own workgroup, to ensure that practices and policies are aligned and consistent
• Work with internal groups to help American Express minimize risk and exposure to fraud (e.g., assess risk, identify security weaknesses, close gaps)
• Collaborate on fraud investigations with counterparts at other organizations
• Work with law enforcement on fraud prevention initiatives (e.g., deliver fraud awareness training)
• Develop investigative policies and procedures
• Assist with forensic examination of plastic cards, paper documents, and equipment (e.g., computers, hard drives, skimming devices)
• Collect intelligence about criminal networks or organized groups that commit financial crimes
• Study data to uncover patterns, trends and evidence of inter-related events or crimes
• May assist with or oversee internal investigations, including claims of violence in the workplace, sexual harassment, theft, vandalism and injury
• Communicate with business leaders about their security-related business needs
• Develop and implement security programs and procedures region-wide
• Conduct or supervise security audits for facilities
• Recommend security equipment and systems for new and existing facilities
• Oversee physical security operations (e.g., facility access, security rounds, monitoring and maintaining alarm and surveillance equipment)
• Some incumbents are Crisis Response Team members or regional team leaders. CRT leaders oversee regional implementation of the crisis management program.

This includes shaping program procedures, monitoring security-related intelligence, assessing potential threats to persons and facilities and assisting personnel in emergency situations.

• Some incumbents may communicate and coordinate with local Global Security managers and directors in the development and implementation of region wide security programs and procedures.
• Some incumbents provide guidance and support to local Global Security managers and directors on all aspects of the Security Services mission.
• Supervise and mentor direct reports
• Plan and monitor expenditures within a budget
• Required to be on call 24 hours a day

Qualifications :

• Previous job experience is required.
• Candidates should have 3+ years minimum combined experience in one or more of the following : investigations, data management, security management, crisis management, physical security system design, application development lifecycle, SQL and / or scripting programming, and people leadership.
• Professional certification in security management or investigations is a plus.
• Bachelors or other 4-year degree may be required. Preferred fields of study include business, computer science, criminal justice, and social sciences.
• International staff must be able to converse, read, and write in English.

Salary Range : $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

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