Incident Manager

Mindlance
Charlotte, NC, United States
Full-time
We are sorry. The job offer you are looking for is no longer available.

Title : Incident Manager

Location : Charlotte, NC

Term : 12 months (Possible extension)

Responsibilities :

Proactive readiness for execution of data-driven Client Impact Assessment and Communication.

Design and document the end-to-end process for managing Client impact data during an incident.

Incident management data analysis and reporting - Hands-on execution of tactical solutions to identify, consolidate and manage client impact data during an incident.

White Glove Monitoring for Clients.

Senior folks 15 + years exp. 10 in financial institutions; 5-10 in hands-on Data and reporting roles. Wires / payment exp preferred

Data Operations

Master at Excel (ETL, Pivot tables, etc.)

Working SME of Alteryx, SQL

Data ETL experts. Hands on. Able to assess and pull data on the fly

Able to assess data impacts and build support manual reporting needs

Experts in end-to-end data flow, hands-on data aggregation from multiple sources

SME in the analysis, design, and execution of data and reporting

Stakeholder Management (GTM, Wholesale Operations, Enterprise Resiliency)

24 / 5 availability when incidents occur

Project Management / Execution

EEO :

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans.

26 days ago
Related jobs
Promoted
Mitchell Martin
Charlotte, North Carolina

The Technology Incident Manager Analyst is responsible for managing technology incidents and minimizing their impact on the organization's technology operations. Incident Response: Coordinate the incident response process, including conducting root cause analysis, identifying remediation actions, an...

Truist
Charlotte, North Carolina

Working knowledge of rules/laws/regs aligned to technology for business continuity and incident management. Seven years’ experience in resiliency, DR and incident management. ...

TD Bank, N.A.
Charlotte, North Carolina

Oversee, support and drive closure of vendor incidents and crisis management activities including: Security Incident Management, performing triage, initial risk assessment, escalation/notification as required to incident teams. Manager - TPRO Vendor Incident & Crisis Management oversees and leads a ...

Bank of America
Charlotte, North Carolina

The Incident Manager will be required to take charge of Information Security events and incidents as they occur and co-ordinate and work collaboratively with colleagues across the business to resolution. The Incident Manager will be expected to provide status updates and post-incident reports for ex...

Mindlance
Charlotte, North Carolina

Founded in 1999, Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years.We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space.Mindful of the opport...

Bank of America
Charlotte, North Carolina

Represent incidents in operational status and incident review meetings as well as post problem review and incident follow up. Implements, monitors, and modifies procedures for the effective response to incidents and the continuance of critical business services, based on testing and exercises of pla...

Promoted
Brightspeed
Charlotte, North Carolina

Brightspeed has an exciting opportunity for an IT Manager, Supply Chain Systems to join our rapidly growing team. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and ...

Promoted
United Rentals
Charlotte, North Carolina

As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process co...

Promoted
Hispanic Technology Executive Council
Charlotte, North Carolina

Manages a major operations segment or multiple operations units of a similar nature for a site, regions or product line to support compliance within the company's functional operations area. Executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant ...

Promoted
Zillion Technologies, Inc.
Charlotte, North Carolina
Remote

Duration: Long Term Ongoing Project with NO end Date. Desktop Software Delivery Project. The Desktop Automated Software Delivery Project is focused on expanding software titles to the application catalog in Software Center and the Service Catalog, data synchronization with ServiceNow, and further au...