Sales Manager / Store Manager

Job Description

Job Description

Benefits :

• Employee discounts
• Opportunity for advancement
• Training & development

Join our vibrant team at Moxie Salon, a leading full service luxury franchise salon with more than 20 locations open, recognized for our exceptional service, top-tier beauty treatments, and an environment that prioritizes both client satisfaction and employee growth.

We're dedicated to not just meeting, but exceeding the beauty needs of our clients. As we continue to expand our services and reach, we're looking for a motivated Sales Manager / Store Manager to help lead our team to new heights.

The Role :

We're in search of a Manager / Sales Manager with a flair for customer service and a passion for the beauty industry. This role is ideal for someone who is not just looking to work in a salon, but to bring enthusiasm and energy to our team, helping to drive our sales and service standards.

Whether you're directing staff, upselling services, selling memberships, or ensuring the salon operates smoothly, your contribution will be key to the business success.

Responsibilities :

• Manage daily salon operations.
• Motivate and inspire the team to hit sales goals.
• Drive sales through effective client consultation conversations, exceptional customer service, upselling salon services, and selling memberships.
• Handle cash register operations and ensure accurate cash reconciliation at the end of each day.
• Assist in opening and closing the salon, maintaining a safe and welcoming environment for both staff and clients.
• Play a pivotal role in selling membership subscriptions, promoting the benefits to our clients.
• Lead and motivate a team of stylists and makeup artists, fostering a collaborative and positive work environment.
• Ensure the salon is maintained to the highest standards of cleanliness and organization.

Qualifications :

• Proven experience in a sales or customer service role; experience in a salon, beauty industry, or spa setting is a plus, but not required.
• Exceptional communication and interpersonal skills, with a knack for motivating others.
• Strong organizational skills and the ability to multitask effectively.
• Integrity and honesty
• Ability to work flexible hours, including weekends and evenings.
• A passion for the beauty industry and a commitment to delivering outstanding customer service.

Why Join Us?

At Moxie Salon, we believe in nurturing talent and supporting our team members' growth and development. We offer a competitive base salary and opportunities for professional development in the thriving beauty industry.

You'll be joining a dynamic team that values creativity, teamwork, and excellence.

Job Type : Full-time

Pay : $22.00 - $25.00 per hour

Expected hours : 35 42 per week

Shift :

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift

Application Question(s) :

A prospective client tells you she has used your main competitor for 10 years and likes their product.

What would you do?

A. Ask what she would change about your competitors product

B. Acknowledge the long-standing relationship, but tell her you should be her supplier

C. Tell her about your product and leave a sample

D. Highlight your competitors drawbacks and how your product is superior

E. Thank her for her time and ask for referrals you can pursue

A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?

A. Acknowledge his feelings and explain how you'll try to speed things up

B. Politely ask him to calm down and explain that getting upset won't help speed things up

C. Explain that all clients are equally important and you're doing your best

D. Suggest he contact the customer service hotline

E. Direct him to speak to your supervisor

Experience :

Leadership : 3 years (Required)

License / Certification :