Customer Experience Coordinator

Overview :

We are seeking a dynamic and personable Customer Experience Coordinator to join our team at Infiniti of Akron.

This role is essential in ensuring a seamless and exceptional customer experience, combining the responsibilities of a receptionist with the expertise of conducting new car overviews and demonstrations in our showroom.

The ideal candidate will be a friendly, organized, and customer-focused professional who thrives in a fast-paced environment.

Key Responsibilities :

Reception Duties :

• Greet and welcome customers as they enter the dealership with a warm and friendly demeanor.
• Manage incoming calls, emails, and inquiries, directing them to the appropriate departments.
• Maintain a clean and inviting reception area, ensuring all materials are up-to-date and well-stocked.
• Schedule appointments and manage the dealership’s front desk calendar.
• Assist with administrative tasks as needed, including data entry and filing.

Customer Experience :

• Conduct comprehensive new car overviews and demonstrations for customers, highlighting features and benefits.
• Facilitate the delivery process for new car purchases, ensuring all paperwork is complete and the customer is satisfied with their new vehicle.
• Provide customers with a detailed walkthrough of their new car’s features, including technology and safety functions.
• Follow up with customers post-delivery to ensure their satisfaction and address any concerns or questions.

Sales Support :

• Assist the sales team with customer inquiries and provide information on various models and features.
• Coordinate test drives and ensure vehicles are clean and ready for customer use.
• Support the sales process by preparing necessary documents and ensuring a smooth transaction experience for customers.

Customer Relationship Management :

• Build and maintain positive relationships with customers, ensuring they have a memorable and enjoyable experience at the dealership.
• Address and resolve any customer complaints or issues promptly and professionally.
• Keep accurate records of customer interactions and feedback to continuously improve service quality.

Qualifications :

• High school diploma or equivalent; additional education or training in customer service or automotive sales is a plus.
• Previous experience in a receptionist, customer service, or sales support role, preferably in the automotive industry is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and dealership management software.
• A valid driver’s license and a clean driving record.

Working Conditions :

• Full-time position, requiring flexibility to work weekends and evenings as needed.
• Primarily indoor work environment with frequent interaction with customers and staff.
• Occasional lifting and moving of promotional materials or customer documents.

Benefits :

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and career advancement.
• Employee discounts on vehicle purchases and services.

If you are a motivated individual with a passion for customer service, we encourage you to apply for the Customer Experience Coordinator position at Infiniti of Akron.

Join our team and help us deliver exceptional experiences to our valued customers.