A company is looking for a Director of Customer Support to lead their Customer Support team and enhance service delivery.
Key ResponsibilitiesLead and coach a team of support professionals to improve customer satisfaction and response timesDrive operational improvements and implement new processes for a high-performing support teamRepresent the voice of customers in cross-functional discussions and build a Voice of the Customer programRequired Qualifications5+ years of experience leading a support team in a high-volume environment3+ years managing second line level people managers / leadersProven track record of developing customer relationships and resolving escalationsExperience building a tiered support structure and achieving SLAsAbility to navigate fast-paced and evolving environments effectively
Director of Client Support
A company is looking for a Director of Client Support and Fulfillment to lead their client support function. ...
Associate Director, IT Client Support
Under the general direction of the Chief Information Officer, the Associate Director, IT Client Support oversees the operations of the Staff, Faculty and Student helpdesks, which serve approximately 500 Anderson. Anderson Computing & Information Services (ACIS) provides information and technology se...
Senior Director of Customer Experience
A company is looking for a Senior Director of Customer Experience Operations to lead process, systems, and business intelligence strategy across the Customer Experience organization. ...
Director of Customer Service (USDA/Protein experience required)
Director of Customer Service (USDA/Protein experience required) need for well established food manufacturing company based in Vernon, CA. We are seeking a dynamic Director of Customer Service to join our thriving manufacturing company. The ideal candidate will have 5+ years of experience in a simila...
Director of Premium Support
A company is looking for a Director of Premium Support (Remote). ...
Director of CBO Support
Consistently demonstrates leadership, competency in the quality of work, and knowledge of the job pertinent to the functioning of the CBO Director & the best interests of the CBO overall operations. The CBO Director manages the day-to-day operations of the centralized billing office (CBO); manag...
Director of Customer Success
As the Director of Customer Success, you will be tasked with transforming a Customer Support function which is reactive, into a well oiled Customer Success function with best practice in place. Intaso has been engaged by a $40m ARR cybersecurity company to recruit a Director of Customer Success. ...
Director of Disability Support Services
Therefore, you will be required to file an initial “Conflict of Interest Form 700: Statement of Economic Interests” within thirty (30) days from date of hire and on an annual basis; and complete the CSU sponsored ethics on-line training within thirty (30) days of appointment, and at least once durin...
Director of Customer Care
Oversee all aspects of Customer Support operations, including but not limited to, contact management, complaint handling, training and service quality, customer implementation and support for all SCH products and services. Measure customer satisfaction on an ongoing basis and work as part of the tea...
VP of Customer Support
Support customer onboarding and upsell opportunities. Long hours (50+ hours of zooms calls). Autonomously own Customer Success workflows. Help customers whenever is needed. ...