Patient Service Assoicate- Durham Pediatrics

Patient Service Assoicate- Durham Pediatrics

Work Arrangement : Requisition Number : 246429 Regular or Temporary : Regular Location :

Durham, NC, US, 27704

Personnel Area : DUKE PRIMARY CARE Date : Jul 4, 2024

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community.

No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Patient Service Associate- Duke Primary CareOcc Summary

Coordinate and participate in a variety of dutieistics

N / A

me ntation.Return medical records. Attach HIPPA / Medicare documents to theto ry sheets,ancillary reports and all other required patient record docuen counter forms.

Check-in patient upon arrival in the practice. Identifyha rts, medicalrecords, reports, petty cash and collections bag. File hiss associated withdaily clinic preparation process, patient identification, patient checkin / out, charge posting, cash management and patient appond obtain signature as required by policy and procedure.

Completes allMaein tmentscheduling. Position also involves customer service, messagedistrda ta. EditMaestro Care as needed.

Accurately identify the appropriate acp>

Work Performed

Prepare for clinic visits by reviewing ibution, ancillary scheduling and preparation and referralsmanagement.

Knowledge, Skills and Abilities

Strong verbdelivermessages to physicians, nurses andothers. Report obtained medicabilling to patientsaccording to PRMO credit and collection policies.

Dehysician and scheduling tests and procedures.Answer telephone, take andships with others. Must be able to applyspecificdepartmental policies rganize and prioritize work, provide oral andwritten instructions, interact tactful ly with customers and establishand maintain effective relationg payments and maintainingrecords and forms.

Level Characterc chart docume ntsand requisition / transmittal documents. Copy,file and dprocedures as requested. Maintain private physicianoffice charts.

Preparenext day patie nts andcompleting next day preparation activities. Enterl information fr om patients and referringphysicians accurately, completeistribute insura nce cards as indicated by procedure.

Coordinate all labs / ly and timely. D isseminate messagesaccording to practice communication spre-visit orders andprepare new patient charts. Pick up X-rays, office c

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public;

preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N / A

Duke is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.

To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions : Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and / or mental abilities.

Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market : Durham

Nearest Secondary Market : Raleigh