CUSTOMER SERVICE REPRESENTATIVE 2

Job Summary :

Under the direction of the Watercraft Administrator, the customer service representative will be responsible for assisting the public and regional offices with analysis and interpretation of a variety of watercraft registration information in compliance with A.

R.S. Title 5, US Coast Guard Federal Regulations Title 33, Commission Rules and internal procedures.

Job Duties :

• Processes and registers new watercraft registrations, renewals, transfers and duplicates
• Reviews documentation for accuracy and completeness to determine compliance
• Returns invalid transactions with detailed instructions for compliance
• Provides customer service to watercraft registrants through the mail and over the telephone, resolving complex registration issues according to laws, rules and procedures
• Researches watercraft registration history for public records requests
• Utilizes Cash Pro system to financially process watercraft transactions
• Perform other duties as assigned

Knowledge, Skills & Abilities (KSAs) :

• Candidates will have knowledge of Game and Fish Commission rules and orders; A.R.S. Title 5, Title 33 and other applicable Arizona Revised Statutes;
• U.S. Coast Guard Federal requirements governing states registration; law enforcement practices; hull identification and safety equipment;
• terminology of watercraft structures and equipment; money handling. Candidates will have skill in active listening, problem solving, organization;

multitasking; oral and written communication; customer service; grammar usage; 10-key. Must be able to maintain confidentiality.

Pre-Employment Requirements :

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply.

Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.

The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training.

An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) ).

All newly hired employees will be subject to the E-Verify Employment Eligibility Verification program.

Benefits :

The Arizona Department of Administration offers a comprehensive benefits package to include :

Sick leave

Vacation with 10 paid holidays per year

Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster / adopted child (pilot program).

Health and dental insurance

Retirement plan

Life insurance and long-term disability insurance

Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our