Are you customer service professional who enjoys talking with customers over the phone and helping them get the right products?
If so, we invite you to apply for the open Customer Care Advocate position with our client, a leading retailer based in Lockport, IL.
This position will give you the opportunity to work on a talented team at a growing company and further your career!
Customer Care Advocate Responsibilities :
- Answer routine customer inquiries (calls and cases) regarding products, price quotes and availability
- Process and enter large volumes of customer orders and sample order requests in the system
- Answer phones, chats and cases to create orders and problem solve
- Respond to customer follow up from phone calls, chats and cases
- Manage held order workbench for orders created
- Review and manage PO entry in Salesforce
- Effectively resolve and respond to open Salesforce cases
- Track orders for shipment
- Send invoice copies
- Process catalog requests and requests to be removed
- Perform other duties as requested to support the business
Customer Care Advocate Requirements :
- High School diploma or GED required
- 2+ years of previous experience in a fast-paced, high-volume call center environment
- Strong familiarity with computer systems such as MS Office, ERP, Salesforce and CRM systems
- Previous order entry experience
- Ability to work independently to solve problems and deescalate customer issues and complaints
- Ability to prioritize multiple tasks
- Interpersonal effectiveness and strong verbal and written communication skills
If this position is of interest to you, please apply today!
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