Are you customer service professional who enjoys talking with customers over the phone and helping them get the right products?
If so, we invite you to apply for the open Customer Care Advocate position with our client, a leading retailer based in Lockport, IL.
This position will give you the opportunity to work on a talented team at a growing company and further your career!
Customer Care Advocate Responsibilities :
- Answer routine customer inquiries (calls and cases) regarding products, price quotes and availability
- Process and enter large volumes of customer orders and sample order requests in the system
- Answer phones, chats and cases to create orders and problem solve
- Respond to customer follow up from phone calls, chats and cases
- Manage held order workbench for orders created
- Review and manage PO entry in Salesforce
- Effectively resolve and respond to open Salesforce cases
- Track orders for shipment
- Send invoice copies
- Process catalog requests and requests to be removed
- Perform other duties as requested to support the business
Customer Care Advocate Requirements :
- High School diploma or GED required
- 2+ years of previous experience in a fast-paced, high-volume call center environment
- Strong familiarity with computer systems such as MS Office, ERP, Salesforce and CRM systems
- Previous order entry experience
- Ability to work independently to solve problems and deescalate customer issues and complaints
- Ability to prioritize multiple tasks
- Interpersonal effectiveness and strong verbal and written communication skills
If this position is of interest to you, please apply today!
Customer Care Advocate II
A company is looking for a Customer Service Advocate II (Bilingual Mandarin) for a remote part-time position in New York. ...
Customer Care Advocate
Berlin Packaging touches virtually every market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and now, cannabis too. Answer routine customer inquiries (calls and cases) regarding products, price quotes, and availab...
Customer Care Advocate
A company is looking for a Customer Care Advocate for a remote position. ...
Customer Care Advocate
In order to continue our record growth streak, we need people like YOU to join our team! Are you up for the opportunity of a lifetime? If so, we are seeking a Customer Care Advocate (CCA), who is responsible for replying to customer touchpoints received through inbound phone calls, emails, chats, an...
Licensed Customer Care Advocate - PST
A company is looking for a Customer Care Advocate. ...
Customer Care Advocate
Customer Care Advocate Responsibilities:. Customer Care Advocate Requirements: . Are you customer service professional who enjoys talking with customers over the phone and helping them get the right products? If so, we invite you to apply for the open. This position will give you the opportunity to ...
Care Advocate Nurse
CorVel is seeking a full time Care Advocate Nurse. The Care Advocate Nurse oversees initiatives surrounding assessing the severity of the injured workers’ reported injury(ies), reviews medical data in our proprietary system, validates and secures medical information, assesses & evaluates need for tr...
FHA Customer Service Specialist
Key Responsibilities:Provide excellent customer service on FHA guidelines and procedures via calls and emailsUtilize mortgage industry knowledge to respond to client requestsDocument all contacts in a database and stay updated on FHA mortgage processesRequired Qualifications:Minimum of 2 years of mo...
Customer Service and Stock Specialist
You’ll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service. Provide exceptional customer service, assisting customers with their shopping experience. Ability to provide prompt and courteous customer service. Processes cust...
Customer Service Specialist Iii
The Customer Service Specialist reports to the Customer Service Supervisor and has account management responsibilities, and is the single-point-of-contact for his/her assigned customers (either by geography and/or customer channel), to ensure customer satisfaction is achieved; and assist in achievin...