Senior Salesforce Business Analyst

Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software exclusively dedicated to powering social and corporate impact , expand what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers.

Our culture is defined by remote-first flexibility, so you can grow and lead from anywhere, with close connection to leadership.

We invest in innovation and education to fuel new ways forward, while always seeking out opportunities to give back. Every day, we aim higher, expanding what’s possible for those who change the world.

We are looking for a high-performing Salesforce Senior Business Analyst to support the Lead to Contract Portfolio Owner.

As part of the Blackbaud IT Commerce team, this Analyst is required to analyze, transform and ultimately resolve the business problems to further enable the various parts of Blackbaud to function efficiently and the company to meet their goals.

What you’ll do :

• Develop, design and communicate existing processes. Incorporate business, system and data flows. Include key metrics that supports both areas of efficiency and inefficiency
• Act as a bridge between the business problems and the technology solutions
• Identify areas for improvement, either through system enhancements, reporting, revised workflow and / or user training
• Ability to effectively communicate and engage with business stakeholders to develop user stories to drive system requirements, aligned with and enabling business process change
• Prepare preliminary project documentation pertinent to the business objectives, summarizing the goals of the business process change and expected business benefit, which are then used as inputs to functional design
• Participate in design reviews to ensure that business processes are properly supported; responsible for updated proposed workflows
• Support the development of training material, participate in the implementation, and provide post-implementation support.

This may involve the development of project plans and often requires project management skills

• Develop and maintain detailed process maps and related metrics that cross systems and business functions
• Drive fact-based decision-making utilizing metrics and system derived analytics
• Contribute to the strategic planning of Salesforce initiatives, including roadmap development and long-term vision alongside Portfolio Owner
• Stay current with Salesforce updates, industry best practices, and emerging trends. Share knowledge and best practices with the team to continuously improve processes.

What you’ll bring :

3+ years of a Business Analyst with a focus on Salesforce applications, including implementation and customization projects.

Preference given to qualified candidates with proven knowledge of Sales Cloud and CPQ

• Strong understanding & experience with Salesforce Sales Cloud and Configure Price Quote (CPQ)
• Strong understanding or experience with process definition methodologies
• Highly proficiency with Microsoft Visio and / or other modeling tools, as well as Azure Dev Ops (ADO)
• History and knowledge of data analysis to support proposed process definition, monitor adherence, and communicate performance results
• Salesforce certifications such as Business Analyst Certification, Certified Administrator, Certified Advanced Administrator, or Certified Sales / Service Cloud Consultant preferred.
• A history of progressive responsibilities in the administration of information systems
• Knowledge of Agile and Scrum methodologies.
• Six Sigma Green Belt Certification preferred

Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!