Maintenance Dispatch Coordinator

Job Description

Job Description

Are you passionate about providing excellent customer service and ensuring smooth operations? Do you thrive in a fast-paced, dynamic environment?

Join our team as a Maintenance Dispatch Coordinator, a role that is crucial to our operations. You will be responsible for scheduling, dispatching, and closing maintenance services efficiently.

You'll work closely with the Lead Dispatcher, assisting with paperwork, and serving as a backup dispatcher when needed.

General :

Work hours : 8 : 00 AM to 5 : 00 PM, Monday to Friday, with occasional OT

Primary Job Functions :

• Manage daily schedules for Dispatchers
• Handle all scheduling logistics
• Maintain open communication with the management team
• Manage billing, finalize invoices, and order inventory
• Field calls, open new service work orders, and review client histories
• Work OT if needed to achieve company goals

In a digital world, most of us are overwhelmed with emails, social media updates, and thousands of digital advertisements.

Paperless is becoming the new standard, yet, direct mail still has a higher response rate percentage. From the small mom and pop shop, to large corporations, KD Direct specializes in reaching our clients preferred target market, making sure the envelope gets opened, as well as measuring the success of our clients campaign, all in an efficient, cost effective fashion.

Requirements

Skills & Specifications :

• Ability to thrive in a fast-paced environment
• Proficient in Outlook, Excel, Word
• Exceptional customer service and conflict resolution skills
• Well-organized with excellent multitasking abilities
• Self-starter with a strong work ethic
• High School Degree or equivalent experience
• Ability to read, understand and comply with the rules and regulations of the State and Federal DOT
• Strong decision making and problem-solving skills
• Highly organized with the ability to juggle multiple projects
• Excellent customer service skills with the ability to interface with a variety of audiences, including phone and email etiquette.
• Ability to multitask in a fast-paced, ever-changing organization
• A superior work ethic
• Desire to work collaboratively with colleagues
• Excellent written and verbal communication skills

Benefits

Benefits :

• $18-$23 per hour, based on experience
• Paid time off
• 100% Company Paid Medical Insurance
• Dental, vision, and life insurance
• 401(k) matching
• Referral program
• Employee discount
• If you are a motivated individual with a passion for customer service and organizational skills, we want you to join our team! Your skills are not just essential;

they are crucial to our success. Apply today and become a vital part of our dynamic team!