Customer Service Representative

Job Posting : Call Center / Customer Service - Customer Service Rep 1

Essential Duties and Responsibilities :

• Serve as the primary resource for inbound telephone calls, addressing nonclinical customer inquiries such as prescription status or financial information to minimize workflow interruptions.
• Manage inbound and outbound calls to facilitate medication delivery and payment scheduling, ensuring accurate information for timely distribution.
• Directly respond to customer inquiries or route calls to appropriate staff for prompt resolution and customer satisfaction.
• Update concise progress notes to facilitate workflow assessment by other team members.
• Provide customer service using management information systems, addressing refill needs, prescription status, insurance verification, and invoice requests.
• Assist patients during refill scheduling, transferring relevant concerns to the clinical team when necessary.
• Identify and report adverse events and product complaints to clinicians to ensure patient safety.
• Perform other duties as assigned, tailored to specific team or program requirements.

Additional Skills & Qualifications :

• High School Diploma or GED required; Associate degree preferred.
• Technical or medical background with knowledge of medical terminology preferred.
• Experience using management information systems to address customer needs effectively.
• Proficiency in Microsoft applications.
• Excellent verbal and written communication skills.
• Professional telephone manner.
• Strong attention to detail.
• Customer service experience preferred.

Physical Requirements :

• Professional office environment.
• Must be able to stand, walk, sit, and reach outward frequently.
• Ability to push / pull up to 15lbs and lift / carry up to 15lbs.

Employee Value Proposition (EVP) :

• Closed-door specialty pharmacy, no patient visits to the pharmacy.
• Independent pharmacy owned by a Fortune 10 company.
• Closed on all major holidays.

Work Environment :

• Work Schedule : 9 : 00am-5 : 30pm, 9 : 30am-6 : 00pm, 10 : 00am-6 : 30pm, or 10 : 30am-7 : 00pm.
• Onsite
• Location : Ft Worth, TX 76177.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.