A company is looking for a Manager, Call Center to oversee customer service operations and ensure high levels of customer satisfaction.
Key Responsibilities : Direct workflow and analyze staffing needs to meet production goalsMonitor performance metrics and implement action plans for continuous improvementHandle escalated service issues and recommend process improvements for enhanced customer experienceRequired Qualifications : Bachelor's Degree with 2-4 years of related experience, or High School Diploma / GED with 4-6 years of related experienceExperience in managing customer service teams and operationsAbility to conduct performance appraisals and implement improvement plansProven track record in driving continuous improvement initiativesExperience in hiring and developing team members
Remote Program Manager Registered Nurse (RN) - Government Healthcare Call Center
The ideal candidate will have extensive experience in supervisory healthcare roles, especially in call centers or nurse triage positions with strong leadership and communication skills in implementing programs and projects. Quality Assurance: Maintain the highest standards of patient care and qualit...
Call Center Manager
The Call Center Manager is responsible for the overall success and the day-to-day operation of the Call Center through effective management. Detail-oriented – we need someone comfortable with collecting and analyzing call center statistics to implement directives/audit processes. At least 2 years of...
Remote Program Manager - Nurse Call Center
Valor Healthcare is looking for a call center program manager to join our proposal team for a government contract to support the Global Nurse Advice Line (NAL) which is a service to Military Health System (MHS) eligible beneficiaries. The ideal candidate will have extensive experience in supervisory...
Call Center Client Account Manager I
SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS. Looking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts. This is a senior-level position requiring experience in account management of contac...
Remote Contract Manager - Nurse Call Center
Oversee organizational contract development and management activities.Enforce organizational principles of integrity and compliance.Ensure that contracts and proposals are properly entered into organizational databases and securely maintained.Support multiple aspects of the proposal process; pricing...
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Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. Our team is looking for experienced call center leaders to support commercial and public sector clients. A background in call center operations management is ...
Insurance Call Center Customer Service Manager
MCI is seeking an experienced Insurance Call Center Customer Service Manager experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts. Customer Service Managers are responsible for overseeing the day to day operations of call center insurance a...
Remote Program Manager Registered Nurse (RN) - Government Healthcare Call Center
The ideal candidate will have extensive experience in supervisory healthcare roles, especially in call centers or nurse triage positions with strong leadership and communication skills in implementing programs and projects. Quality Assurance: Maintain the highest standards of patient care and qualit...
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SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS. Looking to add an experienced Call Center Client Account Manager III to support complex business process outsourcing accounts. This is a senior-level position requiring experience in account management of cont...
Insurance Call Center Customer Service Manager
MCI is seeking an experienced Insurance Call Center Customer Service Manager experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts. Customer Service Managers are responsible for overseeing the day to day operations of call center insurance a...