Account Manager

Job Description

Job Description

Who are we?

Founded in 1995, Novae started making trailers in January 2001 with the idea to offer quality products with great service, deal fairly with people, and recognize that suppliers, employees, community and customers are all important to success.

Our purpose is to create opportunities for people to make their lives better and to leave a legacy of positive impact.

Headquartered in Markle, IN, Novae is one of the fastest-growing and most respected trailer manufacturers in North America, operating 12 distinct brands including Sure-Trac, H&H Trailers, CAM Superline, Trailerman, ITI Cargo, Midsota, and LOOK Trailers.

Novae has grown both organically and through acquisitions to become the second largest trailer manufacturer in North America.

Novae currently has more than 1,200 employees, 21 manufacturing facilities across 9 states and maintains an active dealer network of more than 1,100 partners.

Our company is driven strongly by growth and a set of core values the leadership team emphasizes : Embracing and Driving Change, Service-Minded, Strong Character, Self-Discipline, Accountability, Work Ethic.

In December 2021, Brightstar Capital Partner s ("Brightstar"), a private equity firm focused on partnering with families, founders, entrepreneurs, and management teams, completed its acquisition of Novae LLC in partnership with the Company's two founders and senior management team.

Under Brightstar’s ownership, Novae has already grown significantly in size and is poised to continue to grow.

Job Summary : Provide excellent customer care to the North American dealer network for the Novae LLC family of trailer brands.

Cultivate and strengthen partnerships with existing and prospective dealers through a growth-oriented and relationship-based management strategy.

Essential Job Duties :

• Manage and strengthen existing accounts and establish new accounts, by planning and organizing daily work schedule to call on existing or prospective dealers.
• Complete regular correspondence and in-person visits to existing and prospective customers
• Provide professional and efficient communication to dealers related to sales support, quotes, product information, warranty, and service after the sale;

recommending products to customers based on the dynamic needs and interests of dealers, as needed.

• Employ a consultative approach with dealers regarding product usage, product features demonstration, pricing, availability, and overall growth strategies.
• Respond to all requests (sales quotes, service, warranty, etc.) with a high level of urgency, empathy, and accountability.
• Manage all aspects of order processing and order management in coordination with production leadership.
• Monitor market conditions, industry innovations, and competitors’ products, prices, and sales for trends and changes that will affect Novae, LLC and / or our dealer network.

Recommend responses to observations and implement as approved by leadership.

• Train dealers’ team members to sell, operate and maintain new equipment, effectively communicate our value proposition, and provide updates on any new selling features.
• Collaborate with leadership to negotiate details of dealer-specific agreements and sales incentives.
• Proactively supply leadership and cross-functional teams with real-time reports on customer needs, problems, interests, competitive activities, and potential for new products and services;

align actions with cross functional priorities and make decisions that protect and support the strategic ambitions of Novae Corporation

• Actively participate in trade shows and conventions.
• Manage projects for dealers internally across engineering, manufacturing, and accounting functions.
• Assist in other areas and perform other duties, as needed (not intended to be a comprehensive list of duties)

Qualifications and Requirements :

• Bachelor’s degree in business, engineering, or a related field preferred; or equivalent demonstrated knowledge, skills, and experience.
• Excellent verbal, nonverbal and written communication skills.
• Strong customer service skills with proven experience in conflict resolution.
• Proven experience in negotiating outcomes that align with organizational strategies.
• Experience conducting and sharing market research.
• Strong computer skills with a working knowledge of Microsoft Office, Visual, and related software.
• Highly motivated self-starter with an inclination to consistently apply critical and analytical thinking skills.
• Able to balance overnight travel requirements of approximately 15% to 20% per year.
• Must be able to pass a Department of Transportation physical in order to drive Sales truck while pulling trailers to demonstrate products to dealers while traveling.

Benefits

• Medical Insurance (PPO + HDHP options)
• Dental Insurance
• Vision Insurance
• Critical Illness Insurance
• Accident Insurance
• Supplemental Life Insurance (Employee, Spouse and Children)
• 401(k) contribution after 30 days + company match on first 3%
• Weekly Accrued PTO
• Company Paid Short Term and Long Term Disability
• Company Paid Life Insurance
• Reimbursement Program for RX Safety Glasses & Steel Toe Boots / shoes

www.novae.com

Novae LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, Novae LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.