Position Overview
At Zelis, the Client Relationship Manager plays a vital role in ensuring service excellence to Open Access Pricing clients and their members.
This client facing role interacts with providers and members and is considered a subject matter expert (SME) in supporting clients, their employer groups, and health plan members with inquiries, services, or issues.
Key Responsibilities
Handle escalated issues, and contacts as assigned, ensuring timely and thorough research and proper resolution
Respond to inbound inquiries from TPA clients, their Client Employer Groups as well as from Plan members and providers
Collaborate and coordinate interdepartmentally to research and solution for client issues, requests, and needs to bring about resolution within a timely manner
Participate in new client implementations, subsequent group implementations, business requirement sessions, and User Acceptance Testing
Participate in client conference calls as needed
Exemplify professionalism, diplomacy, service excellence, and compliance with established polies, procedures, and protocols
Assist with Memorandums of Understanding and Single Case Agreements, and code pricing within the Visium™ system
Respond to and assist Patient Advocates and Patient Advocacy Supervisor with their questions / issues
Assist with client reporting as needed for Patient and Resolution Advocacy
Identify and recommend opportunities for efficiencies, performance improvement, and system enhancements to ensure service excellence.
Comply with HIPAA regulations and ensure confidentiality of calls, documents, and other sensitive information
Properly document activity and calls in the appropriate system
Qualifications
High school diploma or equivalent required, Bachelor’s degree preferred
5+ years within the Health Insurance industry, patient advocacy, customer service, provider relations, or claims administration
Excellent attention to detail, time management and decision-making skills
Client Relationship Manager
A company is looking for a Client Relationship Manager to join their Radiology Team. ...
Senior Project Manager / Client Relationship Manager
Senior Project Manager / Client Relationship Manager I - Mechanical or Electrical Background (PE License Preferred). We are seeking a Senior Project Manager / Client Relationship Manager with a strong background in mechanical or electrical engineering, preferably holding a PE license. Validate proje...
Client Relationship Manager
The Client Relationship Manager develops relationships and solicits business with new and existing accounts. This position will support our Client Relationships group under our Growth (Sales) team. Responsible for processing orders, complete billing, and solicit new & repeat business while providing...
Employee Benefits Client Relationship Manager- Hybrid
We currently have an opportunity for a Client Relationship Manager to join our Employee Benefits team in our Fort Myers, FL office. ESSENTIAL DUTIES AND RESPONSIBILITIES:Responsible for client retention and building strong relationships with client personnel. Daily management of assigned client acco...
Client Relationship Manager
Be the primary contact with our existing clients and build long-term relationships. Creates and builds long-term relationships to improve member retention, growth and recurring revenue through conversions, upselling and relationships Member Experience. Utilize available tools and reports, such as cl...
Core Client Experience Team: Senior Relationship Managers - Pipeline
Oversees growth and health of client relationships by Identifying opportunities that will evolve client business for incremental account growth, while advocating Client escalations for ultimate client satisfaction. Promotes firm services/product offerings that solve client challenges and achieve acc...
Private Client Relationship Manager - Palm Beach, FL
The Private Client Relationship Manager, along with a Private Client Financial Advisor or High Net Worth Wealth Advisor, and Certified Financial Planners, create the Citizens Private Client team. As a Private Client Relationship Manager, you will be responsible for acquiring, broadening, deepening a...
International Client Relationship Manager
An American investment management firm with a wealth management division based in Miami, Florida is seeking an international client relationship manager with fluent English and Spanish languages. Leading Wealth Management Client Associates and the branch Operations Department to meet and exceed the ...
Private Client Group Relationship Manager
The Private Client Group Relationship Manager develops, manages and retains a client book of business with a focus in the domestic professional segment using market knowledge to:. Maintain a dedicated, high touch service and professional relationship applying a short-and long-term approach to addres...
Private Client Relationship Manager
Private Client Relationship Manager. ...