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Customer Support Associate

VirtualVocations
Baltimore, Maryland, United States
Full-time

A company is looking for a Customer Support Associate to provide customer-focused assistance and enhance the customer experience.

Key ResponsibilitiesSupport customers through calls, chat, and emails, resolving issues effectivelyCollaborate with the team to improve customer support processes and experiencesAdvocate for customers and drive changes within the organization to enhance their experienceQualifications1-2 years of experience in a customer support role, preferably in the fintech industryMotivated by the mission to create a seamless support experienceFamiliarity with banking regulations and payment processes;

compliance knowledge is a plusAvailability on some weekends and holidays when needed

5 days ago
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