Job Description
Develop recommended standards and guidelines for : screening, referral, information for case review, advice, and brief service.
Maintaining relationships with cross-functional teams.
Direct management and supervision of centralized team activities and collaboration with unit managers and practice group leaders.
Develop practice standards and monitoring systems to ensure quality control.
You will be the crucial element to help us obtain our firm’s goal to serve our clients with the maximum compensation from their injury claims.
Accomplishes department objectives by managing staff; planning and evaluating department activities.
Ensures a safe, secure, and legal work environment.
Develops personal growth opportunities.
Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
Coaches, counsels, and disciplines employees.
Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
Establishes strategic goals to accomplish monthly KPIs.
Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes..
Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
Contributes to team effort by accomplishing related results as needed.
Participates in leadership trainings to improve managerial skills and contribute to team performance enhancement.
Coordinates team trainings ensuring all team members are well-prepared to deliver outstanding service.
Fosters leadership development within the team through coaching and training initiative's
Serves as the primary contact for addressing escalated client issues promptly and effectively, ensuring high client satisfaction and adherence to company standards.
Engage with clients who are considering terminating their relationship with the firm, aiming to persuade them to continue and sustain their business with us.
Contacts clients who have provided feedback on poor service experiences during exit interviews.
Employee will be required to attend additional in-person trainings, which may occasionally be scheduled on weekends, including Saturdays and Sundays.
Employees will be given 30-day notice prior to scheduled training to make arrangements to attend the training in-person.
Salary range : $60,000 to $75,000 per year based on experience.
Working Schedule : Monday trough Friday 9 : 00AM ET - 5 : 30PM ET
Job Location : On-Site from Miami Lakes
Experienced Operations Supervisor/Team Leader for a Personal Injury Law Firm
Develop recommended standards and guidelines for: screening, referral, information for case review, advice, and brief service. Participates in leadership trainings to improve managerial skills and contribute to team performance enhancement. Direct management and supervision of centralized team activ...
Personal Lines Team Leader
Team Management: Lead and develop the insurance team, handle recruitment, and conduct performance evaluations. Operational Oversight: Manage daily operations, monitor performance metrics, and ensure smooth workflow. Job Title: Personal Lines Department Manager. Personal Lines Department Manager. ...
Deposit Operations Team Leader
CF; Supervise and process all maintenance for new/existing clients such as personal information, account title, change of addresses, updating phone numbers and emails, types, adjustments, sweep accounts among other maintenance requests for the bank and Pershing. Deposit Operations Team Leader. CF; T...
Personal Injury Attorney
The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. The Ward Law Group, voted best places to work for the past two years is where your work really m...
Experienced Estate Planning-Probate Associate Attorney
Grimaldi Law Firm, located in Hollywood, Florida, is in pursuit of an adept and composed Estate Planning Attorney for a hybrid role. Grimaldi Law Firm is a real estate title insurance and settlement services firm that provides closing services throughout the state of Florida. At Grimaldi Law Firm, w...
Deposit Operations Team Leader
In Pacifica Continental we are looking for an Deposit Operations Team Leader to join an important bank in Miami. Supervise and process all maintenance for new/existing clients such as personal information, account title, change of addresses, updating phone numbers and emails, types, adjustments, swe...
Operations Supervisor - Miami, FL - Fri - Sun 6 AM 630 PM 3rd Shift
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without rega...
Sales Attorney for Criminal Defense Firm
For the most part there really isn’t that much room for growth in the criminal defense field; the max responsibility you can ever hope for is to be a senior lawyer at a tiny firm. Yet every other type of law - corporate, civil litigation, personal injury - has massive firms with endless opportunitie...
Accounting Specialist For Law Firm
Comprised of seasoned, business-minded lawyers respected as thought-leaders within their respective industries, our multi-disciplinary firm delivers what clients really want: to achieve today’s goals while building a platform for tomorrow’s success. Our diverse firm combines BigLaw sophistication wi...
Operations Supervisor - Miami, FL Mon - Thu 5 pm - 330 PM (10 hr Shift)
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without rega...