Assistant General Manager

Job Type

Full-time

Description

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
• Facilitate department meetings to ensure 100% communication throughout all hotel departments
• Participate in the preparation of the annual hotel budget.
• Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.
• Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk , housekeeping and engineering.
• Responsible for meeting or exceeding budgeted payroll standards in hotel operations departments listed above.
• Establish and maintain cost control systems for monthly ordering in relation to the checkbook.
• Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

Ability to accurately use various office and accounting software.

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various accounting department tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.

Attend required meetings.

We are an Equal Opportunity Employer.

Requirements

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.

Other duties may be assigned.

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have exceptional mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• Ability to timely obtain any required licenses or certificates.
• CPR training required; first aid training preferred.

Additional language ability preferred.

Salary Description

80,000.00-90,000.00