Customer Service Application Coordinator

We are ZimVie , a publicly traded, global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients’ smiles, function, and confidence.

Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves their best selves to work every day to accomplish our Mission.

Together, our dedicated, diverse global team is shaping an exciting future for ZimVie we hope you’ll consider being a part of it!

Job Summary :

Provides support to Customer Service and Sales by creating, maintaining and reporting global price lists, discounts, promotions and customer files for sales and other requirements.

Captures and converts data into executable functional reports using Oracle software and other related products.

Principal Duties and Responsibilities :

• Create and update global price lists, discounts and promotions using v-look, data downloads and verification processes based on quality, finance & compliance procedures
• Work with internal and external resources to implement system improvements
• Enter and update customer account information, order classifications and item data for accurate order processing. Update sales rep accounts and discounts
• Respond in timely manner to all requests by internal customers and support ERP system related issues
• Create, modify, and share various reports for customer account management for global sales teams, internal customers and executive leadership team for business targeting and strategies.
• Manager and support global annual discount review process, annual price list review and annual Pricing and Price Reduction Work Aid Creation.
• Coordinate with marketing, regulatory, finance, and compliance teams to ensure portfolio pricing aligns with necessary margins and has necessary approvals and documentation.
• Support sales team with customer specific pricing strategies including strategies based on contracts and agreements.
• Archive all requests and approvals based on Compliance retention guidelines. Provide audit documents upon request.
• Performs all other related duties as required.

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

Expected Areas of Competence (i.e., knowledge, skills, and abilities)

• Must have understanding of business processes related to Customer Service and Sales.
• Ability to interact with co-workers and communicate effectively both verbally and electronically.
• Must have intermediate to advanced working knowledge of Microsoft Office Excel, Word, and Outlook.
• Thorough understanding of Oracle System and Customer Service user requirements.

Education / Experience Requirements

• HS Diploma plus three (3) years related experience
• Intermediate to advanced Excel business application knowledge
• Strong individual work ethic and ability to work with team to complete goals

Travel Requirements

None

ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, religion, religious beliefs, creed, national origin, ancestry, citizenship status, age, gender / sex (including pregnancy, childbirth, related medical conditions, lactation and breastfeeding), gender identity or expression (including transgender status), sexual orientation, marital status, military status, protected veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other status protected under applicable federal, state and local laws.

ZimVie generally does not sponsor applicant work visas for this position.

• Requisition ID : 2842
22 days ago