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SMB Customer Success Manager

VirtualVocations
Philadelphia, Pennsylvania, United States
Full-time

A company is looking for an SMB Customer Success Manager to drive product adoption and customer retention.Key Responsibilities : Act as the primary customer contact focusing on product adoption and contract utilizationDevelop renewal plans in partnership with renewals management to secure renewals and growthLiaise with internal teams to advocate for customer needs and drive product developmentRequired Qualifications : 3-5 years of experience in a Customer Success or customer-facing role in Software or MartechExperience managing a book of 40-60 customersExperience training and enabling multiple customer personas on softwareAbility to coordinate and influence internal and external stakeholders effectivelyComfortable in a start-up environment with a focus on agility and continuous improvement

14 hours ago
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