Greetings from Smart Folks !!!
My name is Raghu we have a job opportunity for you as Desktop Support one of our clients based at New York, NY (10004, 10019, 10036)
Job Title : Desktop Support
Location : New York, NY I0004, 10019, 10036
Duration : 12 Months
Start Date : ASAP
Responsibilities :
- Manage daily IT support tickets, monitoring the ticket queue and managing requests through to completion
- Support the company's equipment needs through setup and disbursement of desktop and laptop computer systems company-wide
- Perform routine updates to equipment and devices
- Resolve employee technology issues; Install, configure, and troubleshoot software / hardware, including desktops, laptops, printers and peripherals
- Interact with employees to assist in troubleshooting to identify the root cause of system problems
- Provide remote desktop support
- Hardware Inventory management ensuring stock levels are constantly monitored and updated
- Housekeeping on IT rooms
- Supporting events like annual Power down post desk checkouts (PC / monitors / Mouse + Keyboard / desk phone / headset / webcam), business / office movements, training rooms etc.
- Supports hardware decommissioning events
- Patching of end user devices
- Software packaging and deployments to end user machines
- Perform basic troubleshooting, system upgrades and replacements for employees
- Knowledge of Windows operating system and computer hardware.
- Knowledge of ServiceNow ticketing system and general support processes / procedures
- Basic knowledge of Networks, Security, WAN, LAN, WiFi setup
- PowerShell scripting experience will be a plus
- Experience in the financial industry will be a plus
If you are interested in the position, please fill the details :
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