A company is looking for a Manager, Contact Center - REMOTE.Key ResponsibilitiesOversee day-to-day operations of the Contact Center, ensuring outstanding member service and compliance with policiesSupervise Contact Center employees, manage performance, and conduct regular meetings to enhance team effectivenessManage vendor relationships and digital contact center solutions to improve member interactions and service qualityRequired QualificationsBachelor's degree in a related field preferred, or equivalent experienceMinimum of four years of experience managing a contact / call center environmentExperience with digital contact center platforms and features such as chatbots and live chatThree or more years of supervisory experience managing direct reportsAbility to manage a remote workforce effectively
Contact Center Operations Manager
A company is looking for a Contact Center Operations Manager to support its growing business operations. ...
Contact Center Manager
Working knowledge of contact center queue management systems (Amazon Connect, Avaya, Interactive Intelligence, or contact center solutions). Working knowledge of contact center workforce management systems (Aspect eWFM, Nice IEX, etc. Industry knowledge and experience managing contact center KPI’s (...
Contact Center Customer Experience Manager
A company is looking for a Contact Center Customer Experience Manager to oversee customer relationship management and lead a team of customer support supervisors and specialists. ...
Nurse Manager, Contact Center – Remote
The Manager will have knowledge and experience with data analysis related to contact centers, contact center resource management, call quality and compliance, and adverse event and product complaint reporting. The Nurse Manager will have a strong understanding of contact center operations supporting...
Contact Center Manager
A company is looking for a Manager, Contact Center - REMOTE. ...
Program Manager V Contact Center Technology
In addition to the responsibilities listed below, this technical functional leader is also responsible for managing strategic, enterprise-wide, cross-regional, and/or multi-disciplinary programs to drive exceptional business value for KP; managing evolving strategic priorities and providing strategi...
Travel Nurse RN - Case Manager - $2,770 per week in Greenbrae, CA
TravelNurseSource is working with Core Medical Group to find a qualified Case Manager RN in Greenbrae, California, 94904!. Client in CA seeking RN Case Managers to work days. Aside from the many museums that showcase California's history, there are also many historic sites and monuments. ...
Publisher Operations Manager - Content Publishers
The Publisher Operations Manager will directly manage and support our most high-profile global content operational projects. TikTok's Publisher Operations team is responsible for delivering high-quality, efficient and effective B2B experiences for our major partners and internal stakeholders. Have a...
Case Manager - ODR Project Based Housing - Skyline
In partnership with the Department of Health (DHS) and the Office of Diversion and Re-entry (ODR) Team the ODR Case Manager will work with clients recently released from jail, who are moving from homelessness to in permanent supportive housing, to provide intensive case management. Case Manager - OD...
Bilingual Call Center Representative
A company is looking for a Bilingual Call Center Representative to assist members with healthcare needs. ...