Server

Job Description

Job Description

Company Overview

Shells is a locally-owned restaurant group that serves fresh seafood in a fun, no frills environment! We offer competitive wages;

we can arrange flexible schedules for our team members still in school and we are growing and training / developing from within our ranks for those who are looking for a career in the industry!

Benefits / Perks

• Tips Daily
• Mondays off
• Health Insurance
• Dental Insurance
• Vision Insurance
• Employee Meals
• Flexible Schedules

Responsibilities

Pre-Shift

• Prepares the restaurant for opening by setting up tables and chairs and stocking side stations.
• Completes opening side work such as portioning sauces, cutting lemons, brewing ice tea, etc.
• Ensures tables are ready for Guests. Clean tops and seats, condiments filled and clean.

During Shift

• Greets Guests (Within 1 minute), introduces self, and presents menu specials in a timely and professional manner.
• Follow Points of Service.
• Suggestively sells additional menu items that will complement the Guest's order.
• Properly enters Guest's food and beverage orders into the POS system to ensure accurate orders.
• Checks food and beverage orders for accuracy, adds garnish to plates, and insists that all products meet standards for presentation, taste, and temperature.
• Runs food and beverages to the Guests according to proper serving procedures.
• Maintains a clean work environment by completing side work.
• Pre-busses tables (removing empty glasses and plates)
• Assists in seating Guests at tables, answering the phone and taking To Go orders.
• Anticipates Guest's needs and contributes to the Guest experience (refilling drinks, helping prepare plates, etc.)
• Conducts follow-ups with Guests to assess food and beverage quality, additional requests, etc.
• Checks IDs for drinking Guests, handles intoxicated Guests in the proper manner.
• Picks up debris off floor and cleans up spills promptly.
• Handles Guests' complaints following Shells Recovery Standards.
• Presents Guests with their checks, collects payment and returns change and receipt to the Guest.
• Thanks Guest for dining at Shells to promote return visits.

Closing

• Runs financial reports off the POS system to determine nightly sales, tip-out amounts, etc.
• Presents Manager with signed cash out report to complete the cash out procedure.
• Responsible for accurate cash handling and reconciling to POS transactions.
• Keeps accurate record of daily tips and reports all tips received as income.
• Tips out each shift to compensate the Bussers, Runners, and Bartenders.
• Completes Closing Side Work Duties (restocking, rolling silverware, cleaning station, etc.).
• Checks out with Manager at end of shift; performs additional duties as assigned.

Qualifications

• 18 years or older to meet State requirement for serving alcohol.
• High School or GED equivalent preferred.
• Serving and / or Food Runner service preferred but not necessary.
10 days ago