SERVER - LOBBY BAR

Job Description

Job Description

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work.

This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines.

Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

Our Commitment to Service :

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming;

it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks :

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http : / / www.

gotoworkhappy.com / benefits to see our full list of benefits!

Appearance :

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and / or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip.

Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

JOB DESCRIPTION

Responsibilities

The Lobby Bar Server is responsible for serving both alcoholic & non-alcoholic beverages to guests throughout the property, ensuring an exceptional guest experience.

Essential duties include, but are not limited to :

• Take guest orders, serves drinks and collects monies in a courteous and efficient manner. Adhere to cash handling procedures.
• Ensure guest satisfaction in assigned areas and other areas if necessary.
• Adhere to state liquor laws and Alcohol Awareness Certification (AAC) training guidelines.
• Keep bar and service area clean, sanitary and organized at all times.
• Adhere to beverage control procedures.
• Adhere to all regulatory, departmental and company policies and procedures
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
• Promote positive guest and team member relations

Qualifications

High School Diploma or equivalent is required with a minimum of six (6) months one (1) year of food or beverage server experience, preferably high volume.

Certificate in Mixology is preferred.

• Must undergo Alcohol Awareness Certification training on an ongoing basis.
• Basic mathematical skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Must present an image of excitement, enthusiasm and outgoing personality, while being able to project a professional demeanor.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Must possess knowledge of both food and beverage items.
• Must be able to make cash transactions accurately.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.

WORK ENVIRONMENT :

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel;

reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and / or move up to 25 pounds.

Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy :

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements.

Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process :

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment.

These background checks may include, but are not limited to :

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.

g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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