Position Summary :
The City of Independence is seeking a responsible, hardworking, dedicated, friendly, energetic, and fun individual with a passion for serving the community to serve as a Front Desk Team Member to perform key administrative functions in support of the Community Services Team.
Days, Hours & Additional Employment Details :
The Community Services Front Desk Team Member is a part-time position, on-site and working 20 hours a week, Monday - Thursday from 4 PM to 9 PM.
There will be weeks periodically throughout the year where working days, weekends and holidays are required that may result in an adjusted schedule and / or compensatory or overtime.
Duties and Responsibilities :
- Perform a variety of administrative tasks in support of Community Services programs, activities, events, and services
- Interact and communicate in written and verbal formats with residents, guests, colleagues, and team members to answer questions, disseminate or explain information, etc.
in such a way that continues to foster the safe, fun, and educational environment of the Civic Center
- Answer telephone calls, e-mails, and in-person inquiries, providing general department and program-specific information and / or directing individuals to the appropriate person or department
- Compile, copy, sort, and file records and documents in line with Community Services policies and procedures
- Receive incoming mail and respond or distribute accordingly
- Register residents and guests for various programs, activities, events, trips, and services and process payments in accordance with department procedures for enrolling participants
- Attend training seminars and meetings as required
- Perform other duties as assigned
Requirements :
- Ability to handle multiple responsibilities, program, activities, events, and services simultaneously, ensuring all internal and external deadlines are met
- Ability to operate office standard office equipment including, photocopiers and scanners, voicemail systems and personal computers;
operate laminator when needed
- Be intrinsically motivated to work independently while still having a team-oriented mentality
- Availability to work some weekends, and holidays
- Represent the City of Independence in a professional manner
Necessary Competencies :
- Written & Verbal Communication
- Customer Service
- Problem Solving
- Prioritizing
- Attention to detail
- Teamwork
- Planning and Organizing
Education : High School Diploma or GED Equivalent (Required)
Experience :
- Minimum of two (2) years of administrative experience in an office environment
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Database Software; SportsMan (Preferred)
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