Duration : 12 + Months contract
Job Description :
This role is on-site* *Interviews will be one round via video conference, top candidates will submit a writing sample from provided prompt*
Responsibilities :
Primary Responsibilities :
- The Analyst supporting written Client Relations / Senior Investor inquiries and concerns will ensure Firm compliance with regulations governing the handling of Operational Client Complaints
- Responsible for collaboration with Client branches and Operational business partners in the investigation, research, and resolution of a large volume of assigned cases in a formal written format to communicate the Firm's decision to the client
- This position may also be tasked to handle other various operational responsibilities within Client Relations, including Settlement processing, Privacy Opt Out processing, and incoming telephone calls
- Other projects may be assigned on an as-needed basis
Experience :
Bachelor's degree in English or a Communication related discipline; work experience considered in lieu of these degrees
Skills :
Bachelor's degree in English or a Communication related discipline; work experience considered in lieu of these degrees
Education :
- Bachelor's degree in English or a Communication related discipline
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