A company is looking for a Customer Service Manager to oversee a remote team of customer service agents and enhance the customer experience.
Key ResponsibilitiesMonitor and track key performance metrics to ensure high-quality customer serviceLead staffing efforts, including recruiting, hiring, onboarding, and training processesFoster a positive team culture and maintain morale among remote team membersQualificationsBachelor's Degree in Business, Management, or related field plus 3-5 years of customer service experience, or HS Diploma plus 8 years of customer service experience1-2 years of management experience, ideally in customer serviceProficient in Microsoft Office products and ExcelStrong data literacy to turn metrics into actionable improvementsExperience with ERP or Zendesk systems is a plus
Customer Service Manager
Job Title: Customer Service ManagerPosition Description: The Customer Service Manager is the dealership's goodwill ambassador and fulfills the dealership's customer relations policies in an effort to build and retain a loyal customer base. Work with sales and service people to ensure that post-sale/...
Medicare Customer Service Operations Manager
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. As a Medi...
Customer Services Manager
Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues* Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time* Serves as liaison with cleaning team to ensure proper level of cleanliness mai...
Strategic Customer Success Manager, Amazon Vendor Services - Consumables
The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Vendors on the Amazon Store, ensuring Vendor satisfaction by delivering an optimal leve...
Customer Service - Self Storage Manager
Our Property Managers have the opportunity to earn performance-based bonuses!. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage needs and make suggestions, including selling packing and moving supplies. We help k...
Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Property managers are expected to work alone; be responsible for opening and closing facilities; assist reservation and walk-in customer...
Customer Services Manager
Gold’s Gym is growing fast and looking for a Customer Service Manager to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs. Excellent communication, organization and customer service skills. Can work in a dynamic, fast-pa...
Customer Care and Service Manager
Job Overview: Customer Care and Service Manager directs daily processes, tools, and, in the future, a team to manage a seamless and exceptional customer experience from pre-deployment to post-deployment and beyond. Customer and Technician Training Programs: Develop and deliver hands-on training prog...
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E...