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Job Description :
Key Duties and Responsibilities :
- Product Ownership : Takes full responsibility for the management and functionality of the HubSpot CRM platform. This includes prioritizing and implementing updates and enhancements to ensure the CRM meets the organization's needs.
- Requirements Translation : Works closely with various stakeholders to understand new business programs and processes. They then translate these requirements into technical specifications to be implemented within HubSpot.
- Expand CRM services into other business unites : Expanding HubSpot services to support additional departments.
- Implementation : Oversees or directly handles the configuration and customization of the CRM system to align with new processes and program requirements.
- Data Analysis and Reporting Leadership : Leads the efforts in analyzing CRM data to extract insights and drive business decisions.
Develops and maintains reports and dashboards that provide valuable business intelligence to stakeholders.
- Performance Measurement : Incorporate specific performance metrics or key performance indicators (KPIs) to gauge CRM effectiveness, such as adoption rates, data accuracy, customer engagement, and return on investment (ROI).
- System Integration : Expand on responsibilities to include seamless integration with other systems in the organization's tech stack, enhancing operational efficiency and data flow.
- Continuous Enhancement : Emphasize the proactive approach to continuous improvement, staying abreast of industry trends and identifying opportunities to optimize CRM functionality.
- Project Management Proficiency : Highlight project management skills essential for prioritizing tasks, managing timelines and budgets, and overseeing the successful execution of CRM projects.
- Perform other related tasks and assignments as required.
Experience and Skills :
Education & Experience :
- Bachelors degree in marketing, computer science or related field or equivalent experience
- 8 or more years experience.
- Extensive experience with CRM - HubSpot or Salesforce HubSpot or Salesforce certifications are a plus Experience with reporting tools - Tableau, Google Analytics or MS Power BI
Skills & Abilities :
- Technology skills in CRM software programs.
- Demonstrated experience developing cutting edge strategies and leading implementation through an organization.
- Social and emotional awareness to tailor interactions for individual customers.
- Strong problem-solving skills Exceptional verbal and written communication skills.
- Extensive product knowledge.
- Ability to collaborate well with other customer care team members in a consensus-oriented workplace.
- Analytical and data driven.
- Ability to work in a fast-paced environment while managing multiple tasks.
- Must be detail oriented, with the ability to maintain details with time-sensitive projects.
- Reliable, dependable, works with a sense of urgency.
CRM Product Manager
Takes full responsibility for the management and functionality of the HubSpot CRM platform. This includes prioritizing and implementing updates and enhancements to ensure the CRM meets the organization's needs. Expand CRM services into other business units. Oversees or directly handles the configura...
CRM Product Manager
Takes full responsibility for the management and functionality of the HubSpot CRM platform. This includes prioritizing and implementing updates and enhancements to ensure the CRM meets the organization's needs. Expand CRM services into other business unites. Oversees or directly handles the configur...
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